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- Tasks: Lead a dynamic front office team and ensure top-notch guest experiences.
- Company: Join Klarent Hospitality at DoubleTree by Hilton Southampton, a vibrant hotel environment.
- Benefits: Enjoy discounts, free meals, and excellent career development opportunities.
- Why this job: Be part of an exciting hospitality journey and make a real impact on guest satisfaction.
- Qualifications: Experience in customer service and strong leadership skills are essential.
- Other info: Work in a beautiful location with great access to activities and transport.
The predicted salary is between 36000 - 60000 £ per year.
Supervise and coordinate front office staff. Ensure high levels of guest or client satisfaction through prompt and courteous service. Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Manage scheduling, training, and performance of front office team. Maintain office supplies and appearance of the front desk area. Handle customer inquiries, feedback, and complaints professionally. Prepare and manage budgets, reports, and other administrative tasks.
The Person:
- Proven experience as a Front Office Manager or in a similar customer-facing role
- Strong leadership, organizational, and multitasking skills
- Excellent verbal and written communication abilities
- Proficient in MS Office and front desk software (Property Management Systems and ONQ)
- Ability to remain calm under pressure and solve problems effectively
- High level of commercial awareness and sales capabilities
We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
Amazing discounts on food, drink and accommodation throughout the group. Huge opportunities for Learning, Development and Progression. Excellent rates for friends and family. Employee Assistance Program. Free use of the Leisure Club where applicable. Long Service Awards. Recognition Awards. Refer a Friend Bonus. Annual Social Events. Free Parking where applicable. Staff Meals on duty. Uniform provided.
Front Office Manager in Chilworth employer: KLARENT HOSPITALITY
Contact Detail:
KLARENT HOSPITALITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Chilworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest satisfaction and team management. We recommend role-playing with a friend to get comfortable with your responses and showcase your leadership skills.
✨Tip Number 3
Show off your personality! When you meet potential employers, let your passion for hospitality shine through. Share stories about how you've handled customer feedback or improved team performance – it’ll make you memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our dynamic team at Klarent Hospitality.
We think you need these skills to ace Front Office Manager in Chilworth
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience as a Front Office Manager or in similar roles. We want to see how you've led teams and handled customer satisfaction, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Use keywords from the listing, like 'guest satisfaction' and 'up-selling techniques', to show us you’re the perfect fit for our team.
Keep It Professional Yet Friendly: While we love a friendly vibe, remember to keep your tone professional in your written application. Show us your personality, but also demonstrate your communication skills and ability to handle inquiries and complaints effectively.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it shows us you’re keen on joining our dynamic team!
How to prepare for a job interview at KLARENT HOSPITALITY
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s services and facilities. Research DoubleTree by Hilton Southampton and understand their unique offerings. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front Office Manager, strong leadership is key. Prepare examples from your past experiences where you successfully led a team or resolved conflicts. Highlight your ability to motivate staff and maintain high levels of guest satisfaction.
✨Practice Problem-Solving Scenarios
Expect questions about handling customer complaints or unexpected situations. Think of specific instances where you turned a negative experience into a positive one. This will demonstrate your calmness under pressure and effective problem-solving skills.
✨Dress to Impress
First impressions matter! Dress professionally and ensure you look polished. A smart appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
