At a Glance
- Tasks: Provide top-notch customer service and check-in late arrivals with a smile.
- Company: Join the friendly team at DoubleTree by Hilton Southampton.
- Benefits: Enjoy discounts on food, drinks, and accommodation plus free leisure club access.
- Other info: Work in a dynamic environment with great social events and staff meals.
- Why this job: Be part of a vibrant team and create memorable experiences for guests.
- Qualifications: Previous receptionist experience and strong communication skills are a must.
The predicted salary is between 11 - 12 £ per hour.
Responsibilities
- Provide excellent customer service with an informed, friendly and effective approach.
- Welcome and check‑in late arrivals with warmth and efficiency.
- Handle guest enquiries and issues promptly and professionally.
- Complete nightly audit procedures and prepare reports for management.
Qualifications
- Previous experience in a receptionist or front‑of‑house role (hotel experience preferred).
- Ability to work independently and as part of a team.
- Confident communicator.
- Strong attention to detail and ability to multi‑task.
- Confident using booking systems and Microsoft Office platforms.
Benefits
- Amazing discounts on food, drink and accommodation throughout the group.
- Excellent rates for friends and family.
- Employee Assistance Program.
- Free use of the Leisure Club where applicable.
- Annual Social Events.
- Free parking where applicable.
- Staff meals on duty.
- Uniform provided.
Location
DoubleTree by Hilton Southampton, Bracken Place, Chilworth, Southampton, Hampshire, SO16 3RB
Casual Night Receptionist in Chilworth employer: KLARENT HOSPITALITY
At DoubleTree by Hilton Southampton, we pride ourselves on fostering a supportive and dynamic work environment where our Casual Night Receptionists can thrive. With exceptional employee benefits including discounts on food and accommodation, access to leisure facilities, and opportunities for social engagement, we ensure that our team feels valued and motivated. Join us in a location that not only offers a beautiful setting but also encourages personal and professional growth within the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Night Receptionist in Chilworth
✨Tip Number 1
Make sure you research the company before your interview. Knowing about DoubleTree by Hilton and its values will help us connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Night Receptionist and how you'd handle them. This will help us demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re keen on the position. Plus, it’s a great way to reiterate your interest in joining the team.
We think you need these skills to ace Casual Night Receptionist in Chilworth
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in providing excellent customer service. We want to see how you can bring warmth and efficiency to our late arrivals, so share specific examples of how you've handled guest enquiries or issues in the past.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the responsibilities and qualifications mentioned in the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Confident and Clear:When writing your application, be confident in your abilities and communicate clearly. We appreciate strong communicators, so make sure your writing reflects that. Avoid jargon and keep it straightforward – we want to get to know the real you!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at KLARENT HOSPITALITY
✨Know the Company
Before your interview, take some time to research DoubleTree by Hilton Southampton. Familiarise yourself with their values, services, and what makes them stand out in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Casual Night Receptionist, excellent customer service is key. Prepare examples from your previous experience where you handled guest enquiries or resolved issues effectively. Highlight your ability to remain calm under pressure and how you ensure guests feel welcomed and valued.
✨Demonstrate Your Multi-tasking Ability
In this role, you'll need to juggle various tasks, especially during busy nights. Think of specific instances where you've successfully managed multiple responsibilities at once. This could be handling check-ins while addressing guest queries or completing nightly audits. Be ready to discuss how you prioritise tasks efficiently.
✨Familiarise Yourself with Booking Systems
Since the job requires confident use of booking systems and Microsoft Office, brush up on these skills before the interview. If you have experience with specific systems, mention them. If not, express your willingness to learn quickly and adapt to new technologies, as this shows your proactive attitude.
