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- Tasks: Deliver top-notch service from check-in to check-out and assist guests with queries.
- Company: Join a vibrant hotel team managed by Klarent Hospitality.
- Benefits: Enjoy discounts, development opportunities, and free leisure club access.
- Other info: Great career progression and fun annual social events await you!
- Why this job: Be part of an exciting hospitality environment and make guests smile every day.
- Qualifications: Passionate, customer-focused, and a team player with IT skills.
The predicted salary is between 20000 - 25000 £ per year.
Responsibilities:
- Provide excellent service from check‑in to check‑out, contributing to the full guest experience.
- Assist with guest queries in a timely and efficient manner.
- Demonstrate knowledge of hotel room categories, room rates, packages and other general product knowledge.
- Maximise room occupancy and use up‑selling techniques to promote hotel services and facilities.
- Ensure a high level of compliance with hotel security, fire regulations and health and safety legislation.
Qualifications:
- Passionate and willing to learn.
- Exceptional customer service skills – someone who can make our guests smile.
- A true team player.
- Competent IT proficiency.
- Ability to work under pressure.
Benefits:
- Amazing discounts on food, drink and accommodation throughout the group.
- Huge opportunities for learning, development and progression.
- Excellent rates for friends and family.
- Employee assistance program.
- Free use of the leisure club where applicable.
- Long service awards.
- Recognition awards.
- Refer a friend bonus.
- Annual social events.
- Free parking where applicable.
- Staff meals on duty.
- Uniform provided.
Receptionist in Bristol employer: KLARENT HOSPITALITY
Contact Detail:
KLARENT HOSPITALITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Bristol
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with room types, rates, and services. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different guest scenarios. The more comfortable you are, the better you'll shine in interviews.
✨Tip Number 3
Network like a pro! Attend hospitality events or join online forums. Connecting with industry professionals can lead to job opportunities that aren’t advertised yet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Receptionist in Bristol
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the hospitality industry! In your application, share why you love providing excellent service and how you can make our guests smile. A genuine passion can really set you apart.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see your exceptional customer service skills and any IT proficiency you have. Customising your CV shows us you’re serious about the role!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate a well-structured letter that outlines your qualifications and why you’d be a great fit for our team. Avoid fluff – we want to know what makes you the best candidate!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our dynamic team!
How to prepare for a job interview at KLARENT HOSPITALITY
✨Know Your Stuff
Familiarise yourself with the hotel’s services, room categories, and rates. Being able to confidently discuss these details will show that you’re genuinely interested in the role and ready to provide excellent service.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to make someone’s experience better – this is what will impress them!
✨Practice Up-Selling Techniques
Brush up on some effective up-selling techniques. Be ready to discuss how you would promote hotel services and facilities to guests, as this is a key part of maximising room occupancy.
✨Stay Calm Under Pressure
Think of scenarios where you had to work under pressure and how you handled them. Demonstrating your ability to stay composed in a fast-paced environment will be crucial for this role.