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- Tasks: Provide exceptional reception services and ensure a smooth guest experience.
- Company: Join Klarent Hospitality, a leading hotel group in the UK and Ireland.
- Benefits: Earn cash incentives, enjoy free meals, and discounted hotel stays.
- Why this job: Be part of a friendly team and make guests smile every day.
- Qualifications: Positive attitude, IT skills, and a passion for customer service.
- Other info: Great opportunities for personal development and career growth.
The predicted salary is between 20000 - 30000 £ per year.
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition
- Cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Free Car Parking – “Hotel specific”
- Stays in our hotels at discounted prices or even free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Excellent standards and competent level of IT proficiency
- Good organisational / time management skills
- Resilient, creativity, able to multitask and can work under pressure
- Ability to work morning, afternoon/evening, and weekends
- Able to deliver exceptional customer experiences all the time
The Role
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. You will:
- Assist with and complete audits, as required.
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments.
- Always demonstrate a high level of customer service.
- Attend appropriate training courses, when required, and be an integral part with the Day/Night Team's training and development efforts.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Follow company brand standards.
- Assist other departments, as necessary.
Receptionist employer: Klarent Hospitality Limited
Contact Detail:
Klarent Hospitality Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Research Klarent Hospitality and understand their values and what they offer. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle guest queries with ease.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Klarent Hospitality team. Don’t miss out on those cash incentives for referrals too!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and your friendly nature. Remember, we’re looking for someone who makes our guests smile!
Tailor Your Application: Make sure to tailor your application to the Receptionist role specifically. Highlight your relevant skills, like your IT proficiency and organisational abilities, and how they align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without any fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Klarent Hospitality Limited
✨Know the Company Inside Out
Before your interview, take some time to research Klarent Hospitality. Understand their values, the services they offer, and what makes them stand out in the hotel industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. Highlighting these moments will demonstrate your ability to deliver the outstanding service they’re looking for.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling pressure, and multitasking. For instance, be ready to discuss how you manage busy periods at the reception or how you ensure guests feel welcomed. Practising these responses will help you feel more confident during the actual interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and professionally, as this reflects your understanding of the hospitality industry. Also, plan to arrive early to show your punctuality and enthusiasm for the role. It sets a positive tone right from the start!
