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- Tasks: Supervise the Front Office Team and ensure exceptional guest experiences.
- Company: Klarent Hospitality operates branded hotels across the UK and Ireland, focusing on talent development.
- Benefits: Enjoy cash incentives, free meals, discounted stays, and fully funded apprenticeships.
- Why this job: Join a supportive team that values growth, recognition, and delivering outstanding customer service.
- Qualifications: Passionate, positive, and a good communicator with excellent grooming standards.
- Other info: Flexible working hours including mornings, afternoons, evenings, and weekends.
The predicted salary is between 24000 - 36000 £ per year.
Would you like to work for a company that offers:
- £250, up to £1000 cash incentives when referring a friend to join our team – T&C’s apply
- Long service recognition cash bonus and free overnight hotel stays for service from 2 years and up
Benefits when you join us include:
- Meals provided during shifts
- Sales incentives and rewards for initiative
- Discounted or free use of leisure facilities – “Hotel specific”
- Free parking at the hotel
- Discounted stays in our hotels or free stays as rewards and recognition
- Opportunities for personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual holiday entitlement including Bank Holidays
- Option to purchase additional holiday days
- Pension enrollment
Are you:
- Passionate and eager to learn
- Positive, friendly, and caring
- A team player
- Ambitious and hardworking
- Good communicator with excellent grooming standards
- Able to work mornings, afternoons/evenings, and weekends
- Committed to delivering exceptional customer experiences
If you have the skills and experience for the Reception Manager role, what’s stopping you?
Klarent Hospitality is recruiting for a Reception Manager
We offer excellent opportunities for growth and development within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on rewarding and recognizing our staff for their dedication and long service.
Klarent Hospitality operates branded hotels across the UK and Ireland, focusing on talent development and strategic investment to drive performance and growth.
The Role:
- Assist in supervising the Front Office Team
- Ensure team members are prepared to deliver exceptional guest experiences from check-in to check-out
- Manage first impressions for all hotel guests
- Support the Front Office Manager in evaluating service levels
- Be organized, delegate effectively, and address business needs
- Promote the hotel’s loyalty scheme and maximize room occupancy at optimal rates
- Implement up-selling techniques for hotel services and facilities
- Assist with departmental objectives, work schedules, budgets, policies, and procedures
- Monitor team standards and performance
- Support training, performance management, coaching, and development
- Maintain product knowledge of services and pricing
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Reception Manager employer: Klarent Hospitality Limited
Contact Detail:
Klarent Hospitality Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the specific hotel brand and its values. Understanding the ethos of Klarent Hospitality will help you align your responses during interviews and demonstrate your commitment to their customer service standards.
✨Tip Number 2
Network with current or former employees of Klarent Hospitality. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare examples of how you've delivered exceptional customer experiences in previous roles. Being able to share specific instances where you went above and beyond will showcase your suitability for the Reception Manager position.
✨Tip Number 4
Demonstrate your leadership skills by discussing any experience you have in managing teams or projects. Highlighting your ability to motivate and develop others will resonate well with the hiring team at Klarent Hospitality.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you managed a team or improved guest experiences, as these are key for the Reception Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention specific examples of how you've delivered exceptional customer service and how you can contribute to the hotel's success.
Highlight Relevant Skills: In your application, focus on skills such as communication, organisation, and leadership. Provide examples of how you've used these skills in past roles, especially in managing teams or enhancing guest satisfaction.
Show Enthusiasm for the Role: Convey your eagerness to learn and grow within the company. Mention your commitment to delivering exceptional customer experiences and how you align with the values of Klarent Hospitality.
How to prepare for a job interview at Klarent Hospitality Limited
✨Show Your Passion for Customer Service
As a Reception Manager, your role revolves around delivering exceptional guest experiences. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to customer satisfaction.
✨Demonstrate Leadership Skills
Since you'll be supervising the Front Office Team, it's crucial to showcase your leadership abilities. Discuss your experience in managing teams, delegating tasks, and motivating staff to achieve high service standards. Highlight any training or coaching you've provided.
✨Familiarise Yourself with the Hotel's Offerings
Before the interview, research the hotel and its services thoroughly. Understand their loyalty schemes, pricing strategies, and any unique selling points. This knowledge will allow you to discuss how you can contribute to maximising occupancy and promoting hotel services effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare for scenarios related to guest complaints or team conflicts, and think about how you would address these challenges while maintaining a positive atmosphere.
