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- Tasks: Provide night reception services and ensure exceptional guest experiences.
- Company: Klarent Hospitality operates branded hotels across the UK and Ireland, focusing on customer satisfaction.
- Benefits: Enjoy staff discounts, stylish uniforms, meals on duty, and a vibrant social calendar.
- Why this job: Join a dynamic team, enhance your hospitality skills, and make a real impact on guest experiences.
- Qualifications: Customer service experience, positive attitude, good communication skills, and flexibility for night shifts.
- Other info: Opportunities for growth and development within a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Do you want to excite the world of Hospitality? We bring together a portfolio of Hotel assets and brands under a common philosophy centered around delivering exceptional customer experiences, nurturing talent and smart investment to drive superior performance and growth. Klarent Hospitality are looking for a Night Supervisor to provide night-hour reception services for guests.
What will I be doing?
As Night Supervisor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and, or, other departments
- Complete the Night Audit and relevant reports in a timely manner
- Ensure that the night porter checklist is complete
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Flexibility to work night shifts
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
- Previous experience with OnQ
What will it be like to work for Klarent Hospitality?
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We offer our employees excellent opportunities to grow and develop within our portfolio along with the following benefits:
- Staff, Friends & Family discount within Klarent Portfolio of hotels and also within the International brand you would work within.
- Modern, stylish uniforms.
- Meals on duty.
- Social calendar of events.
- Learning & Development for all levels.
Night Supervisor employer: Klarent Hospitality Limited
Contact Detail:
Klarent Hospitality Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Supervisor
✨Tip Number 1
Familiarise yourself with the specific hotel brand's standards and values. Understanding their philosophy on customer service will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially in hospitality. Be ready to share specific examples of how you've handled guest queries or complaints effectively, as this will showcase your ability to contribute positively to the guest experience.
✨Tip Number 3
Prepare to discuss your flexibility and willingness to work night shifts. Since this role requires working during unsociable hours, showing that you are adaptable and committed to the job will make you stand out.
✨Tip Number 4
Brush up on your IT skills, particularly if you have experience with property management systems like OnQ. Being able to demonstrate your technical proficiency can give you an edge over other candidates.
We think you need these skills to ace Night Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved night shifts or supervisory responsibilities. Use keywords from the job description to align your skills with what Klarent Hospitality is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the hospitality industry and specifically mention why you want to work as a Night Supervisor at Klarent Hospitality. Share examples of how you've provided exceptional customer service in past roles.
Highlight Relevant Skills: Emphasise your communication skills, IT proficiency, and ability to work independently or as part of a team. Mention any experience with cash handling or property management systems like OnQ, as these are advantageous for the role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Klarent Hospitality Limited
✨Showcase Your Customer Service Skills
As a Night Supervisor, you'll be the face of the hotel during night hours. Be prepared to share specific examples of how you've handled guest queries or complaints in the past, demonstrating your commitment to exceptional customer service.
✨Familiarise Yourself with Hotel Operations
Understanding the hotel's operations, including check-in/check-out procedures and night audits, is crucial. Research Klarent Hospitality's brand standards and be ready to discuss how you can uphold these during your shift.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to work independently as well as part of a team. Share experiences where you've collaborated with others or adapted to changing situations, especially during night shifts.
✨Prepare for Technical Questions
Since the role requires IT proficiency, brush up on any relevant software or systems, such as property management systems. Be ready to discuss your experience with cash handling and any previous use of OnQ or similar systems.
