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For Companies At a Glance
- Tasks: Join us as a Night Auditor, ensuring smooth overnight operations and exceptional guest experiences.
- Company: The Caledonian Edinburgh is a historic hotel celebrating over 120 years of Scottish hospitality.
- Benefits: Enjoy competitive pay, free meals, discounts on stays, and opportunities for personal development.
- Why this job: Be part of a vibrant team in a stunning location, making a real impact on guest satisfaction.
- Qualifications: Strong communication skills, attention to detail, and a customer-focused attitude are essential.
- Other info: Flexible shifts and fully funded apprenticeships available to help you grow in the hospitality industry.
Our Story
The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.
We are delighted to celebrate The Caledonian’s 120th anniversary in Scotland’s capital, proudly celebrating and sharing its stories, anecdotes and memories throughout the hotel and beyond.
We would love for you to embark on the journey to our next chapter, The Caley Way!
Our Management Company
As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.
Exclusive Benefits
- Competitive Hourly Rate of £13.08
- Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues – The Court & Caley Bar
- Discounted use of Leisure Facilities
- Stays in our hotels at discounted prices
- Even free stays in our hotels as one of our rewards & recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&Cs apply
- 28 Day of Annual Leave, increasing with long service
- Flexibility to purchase additional holiday days
- Pension enrolment
- We can coach, train and develop you to help find your passion – whether it is exploring your first role or your next step in the exciting world of hospitality.
The Role
The Night Auditor is responsible for delivering an exceptional customer experience while ensuring the smooth overnight operation of the hotel’s front desk. This role includes managing guest check-ins and check-outs, handling reservations, maintaining security, and responding to guest needs professionally and efficiently. The Night Auditor plays a key part in optimising guest satisfaction, ensuring compliance with hotel policies, and supporting operational efficiency during night shifts.
Key Responsibilities
- Provide excellent customer service by warmly welcoming guests and addressing their needs.
- Handle guest check-in and check-out processes efficiently.
- Respond to guest inquiries, complaints, and special requests in a professional manner.
- Maintain security by monitoring access to the hotel and ensuring guest safety.
- Communicate clearly with other departments, including housekeeping and maintenance, to ensure smooth operations.
- Manage guest reservations, billing, and payments accurately.
- Prepare and submit night audit reports and other required documentation.
- Ensure compliance with company policies, health & safety regulations, and legal requirements.
- Participate in team training sessions and contribute to continuous improvement initiatives.
What We Desire in a Candidate
- Strong verbal and written communication skills.
- Proficiency in using property management systems and office software.
- Ability to work independently and handle night shift responsibilities effectively.
- Strong problem-solving skills and attention to detail.
- A customer-focused approach with a proactive and positive attitude.
- Ability to remain calm and professional under pressure.
This role requires someone who is dedicated, customer-oriented, and able to take ownership of responsibilities during the overnight shift.
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Night Auditor employer: Klarent Hospitality Limited
Contact Detail:
Klarent Hospitality Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the hotel and its history. Understanding The Caledonian's unique story and its significance in Scottish hospitality will help you connect with the team and demonstrate your genuine interest during any discussions.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Night Auditor, you'll be the face of the hotel during the night shift, so showcasing your ability to handle guest inquiries and complaints effectively will set you apart.
✨Tip Number 3
Prepare to discuss your experience with property management systems. Since proficiency in these systems is crucial for the role, being ready to talk about your past experiences or any relevant training can give you an edge.
✨Tip Number 4
Demonstrate your problem-solving abilities. Think of examples from your previous roles where you successfully resolved issues under pressure, as this will show that you're capable of handling the responsibilities of a Night Auditor.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles that involved night shifts or guest services. Emphasise skills like communication, problem-solving, and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Night Auditor role. Mention specific experiences that demonstrate your ability to handle guest inquiries and manage reservations effectively.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Night Auditor position, such as proficiency in property management systems, strong verbal and written communication, and the ability to work independently during night shifts.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Klarent Hospitality Limited
✨Showcase Your Customer Service Skills
As a Night Auditor, you'll be the first point of contact for guests during the night. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle inquiries and resolve complaints effectively.
✨Demonstrate Attention to Detail
This role requires meticulous attention to detail, especially when managing guest check-ins, check-outs, and billing. During the interview, mention specific instances where your attention to detail made a difference in your work, such as catching errors or ensuring compliance with policies.
✨Familiarise Yourself with Property Management Systems
Proficiency in property management systems is crucial for this position. If you have experience with any specific software, be sure to mention it. If not, do some research on common systems used in the hospitality industry to show your willingness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to remain calm under pressure. Prepare for scenarios like handling a difficult guest or managing a security issue. Think through your responses to demonstrate your proactive and positive attitude.
