Meeting and Events Operations Supervisor

Overview

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team – T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Excellent standards
• Good organisational / time management skills.
• Resilient, creativity, able multitask and can work under pressure
• Good command of English language to enable communication with the kitchen team.
• Ability to work morning, afternoon/evening, and weekends
• Passion for food and able to deliver exceptional customer experiences all the time
• Is the Meeting and Event Operations Supervisor for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Meeting and Events Operations Supervisor

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

Experience

• At least 2 years of experience in a hotel meeting and events department.
• Previous experience in liaising with meeting and event organisers/clients.
• Previous experience in the service of food whilst adhering to food safety/allergens laws.

Skills

• Ability to work well under pressure.
• Ability to effectively delegate tasks to team members.
• Excellent communication skills.
• Excellent customer service skills.
• Attention to detail.

Duties

• Supervising the set-up and breakdown of large-scale Conferences, Dinners and Events.
• Supervising the set-up and breakdown of smaller meeting/conference rooms.
• To be a main point of contact for our conference and events organisers.
• Customer and client complaint handling and resolution.
• Take charge in the running of smaller scale Conferences, Dinners and Events in the absence of senior Meeting and Events management.
• Supervision of all our team members in areas covering performance, personal presentation and time keeping.
• Must be able to work a mixture of early mornings, evenings, and weekends. Occasional nightshifts are also required.

As a Meeting and Events Operations Supervisor, you are responsible for supervising Meeting and Events operations to deliver an excellent Guest and Member experience. A Meeting and Events Operations Supervisor will also be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise Meeting and Events operations
• Communicate and delegate in line with daily function sheets
• Able to work in all areas of Meeting and Events including Bar, Restaurant, and Room Service
• Welcome guests in a polite and friendly manner
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Ensure cleanliness of work areas
• Plan, organise and control the daily operations
• Ensure compliance of brand standards
• Represent needs of the team
• Assist Food and Beverage with achieving financial targets
• Assist Meeting and Events Manager with training and developing the team
• Assist with annual and mid-year appraisals with team members under your responsibility
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

As a Meeting and Events Operations Supervisor, you are responsible for supervising Meeting and Events operations to deliver an excellent Guest and Member experience. A Meeting and Events Operations Supervisor will also be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise Meeting and Events operations
• Communicate and delegate in line with daily function sheets
• Welcome guests in a polite and friendly manner
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Ensure cleanliness of work areas
• Plan, organise and control the daily operations
• Ensure compliance of brand standards
• Represent needs of the team
• Assist Meeting and Events Manager with training and developing the team
• Assist with annual and mid-year appraisals with team members under your responsibility
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships