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- Tasks: Provide exceptional night-time assistance to guests, ensuring a smooth experience.
- Company: Join Klarent Hospitality, a leading hotel group in the UK and Ireland.
- Benefits: Earn cash incentives, enjoy free meals, and discounted hotel stays.
- Why this job: Be part of a friendly team and make guests smile every night.
- Qualifications: Positive attitude, teamwork skills, and a passion for customer service.
- Other info: Great opportunities for personal development and career growth.
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team – T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Free Car Parking – “Hotel specific”
- Stays in our hotels at discounted prices or
- Even free stays in our hotels as one of our rewards & recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team and has the ability to work on your own
- Ambitious and hard working
- Excellent standards and able to follow the Company’s Brand Standards
- Good organisational / time management skills.
- Resilient, creativity, able multitask and can work under pressure
- Ability to work evening, and weekends
- Able to deliver exceptional customer experiences all the time
- Is the Night Porter role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?
Klarent Hospitality are recruiting for a Night Porter
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role:
- As Night Porter, you will offer night-hour assistance, including luggage handling and package deliveries, to guests in order to create an exceptional experience from check-in through check-out.
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Assist Guests with luggage and other requests, as necessary
- Deliver guest mail, newspapers and express check out bills to rooms
- Demonstrate a high level of customer service at all times
- Collect room service/ breakfast cards
- Assist Night Management with fire management, walks,
- Enhance fire procedures and able to react, in case of an emergency
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Attend appropriate training courses, when required, and assist with the Night Team\’s training and development efforts
- Demonstrate current knowledge of hotel products, service s, pricing and policies, as well as knowledge of the local area
- Assist and support other departments, as necessary
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Klarent Hospitality are recruiting for a Night Porter employer: Klarent Hospitality Limited
Contact Detail:
Klarent Hospitality Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Klarent Hospitality are recruiting for a Night Porter
✨Tip Number 1
Get to know the company! Research Klarent Hospitality and their values. When you show up for your interview, drop in some knowledge about their brand and what makes them tick. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Night Porter, you'll be the face of the hotel during the night. Think of scenarios where you can demonstrate your ability to handle guest queries and create a welcoming atmosphere. Role-play with a friend if you need to!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional when you go for your interview. It shows that you take the opportunity seriously and are ready to represent Klarent Hospitality.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Klarent Hospitality are recruiting for a Night Porter
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for hospitality shine through! We want to see that you genuinely care about making guests smile and creating exceptional experiences.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the Night Porter role. Mention your organisational skills and ability to multitask, as these are key for us in this position.
Be Yourself: Don’t be afraid to let your personality come through in your writing. We’re looking for friendly and caring individuals, so show us who you are and why you’d be a great fit for our team!
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you started on your journey with Klarent Hospitality!
How to prepare for a job interview at Klarent Hospitality Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what a Night Porter does. Familiarise yourself with the responsibilities listed in the job description, like assisting guests and handling luggage. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer experiences, think of examples from your past where you've gone above and beyond for a guest or customer. Be ready to share these stories during the interview to demonstrate your positive attitude and willingness to learn.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and emergencies, as the Night Porter role involves working during night hours. Practice responses to scenarios like dealing with a guest complaint or managing an emergency situation, highlighting your resilience and organisational skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the Night Porter role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.