Guest Services Agent

The Person

• A polished and welcoming professional with a passion for luxury hospitality
• Naturally warm, confident and composed in all guest interactions
• Detail-orientated with strong communication and organisational skills
• Proactive, adaptable and calm under pressure
• Flexible to work across varied shifts, supporting hotel operations.

The Role

• Deliver a seamless, refined guest journey from arrival to departure
• Act as the first and lasting impression of The Caledonian Edinburgh
• Provide attentive, personalised front-of-house service
• Uphold the hotel’s luxury standards and brand values at all times
• Support the wider Front of House team in exceeding guest expectations.

Key Responsibilities

• Manage check-in and check-out with efficiency, discretion and warmth
• Respond promptly to guest enquiries, resolving requests professionally
• Maintain thorough knowledge of room categories, rates and promotions
• Maximise occupancy and revenue through confident upselling
• Follow all security, cash handling and health and safety procedures.

The Benefits

• Hourly Rate of £12.86
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Days of Annual Leave, increasing with long service Pension enrolment
• We can coach, train and develop you to help find your passion – whether it is exploring your first role or your next step in the exciting world of hospitality!

Why Join Us

At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth.

Begin your journey with one of Edinburgh’s most iconic hotels.

?? Learn more: www.klarenthospitality.com/careers