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For Companies At a Glance
- Tasks: Convert inquiries into bookings and provide exceptional customer service.
- Company: Join Klarent Hospitality, a leading hotel brand in the UK & Ireland.
- Benefits: Earn cash incentives, enjoy free meals, and discounted hotel stays.
- Why this job: Be part of a dynamic team and make guests smile every day.
- Qualifications: Positive attitude, excellent communication skills, and a passion for hospitality.
- Other info: Opportunities for personal development and fully funded apprenticeships available.
The predicted salary is between 24000 - 36000 £ per year.
Rewards for Joining the Team
- £250‑£1,000 cash incentive when referring a friend – T&C apply
- Long‑service recognition: cash bonus and free overnight stays for 2+ years
Team Benefits
- Meals provided while on shift
- Sales incentives and additional rewards
- Discounted/free use of leisure facilities – “Hotel specific”
- Free car parking – “Hotel specific”
- Discounted hotel stays or free stays as recognition rewards
- Personal development opportunities within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C apply
- Annual holiday entitlements inclusive of bank holidays
- Option to buy additional holiday entitlements
- Pension enrolment
Do You Sound Like You?
- Passionate and willing to learn
- Positive attitude, makes guests smile
- Friendly and caring
- Enjoys working as part of a team
- Highly professional telephone manner and excellent communication skills
- Outstanding administration and organisational skills
- Ambitious and hard working
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences at all times
If Group Reservations Executive is the role for you, what’s stopping you?
About Klarent Hospitality
Klarent Hospitality are recruiting a Group Reservations Executive to join our UK & Ireland hotel brand portfolio. We pride ourselves on rewarding hard work and long service while providing growth opportunities.
The Role
- Convert inquiries into contracted business quickly
- Respond positively to sales inquiries to develop future sales leads
- Identify suitable sales leads and act upon them
- Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately to the Guest’s expectation
- Provide prompt and efficient service while maintaining the hotel’s brand standards
Group Reservations Executive employer: Klarent Hospitality Limited
Contact Detail:
Klarent Hospitality Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Reservations Executive
✨Tip Number 1
Get to know the company! Research Klarent Hospitality and their hotel brand portfolio. Understanding their values and what they stand for will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and reservations. Think about your past experiences and how they align with the role of a Group Reservations Executive.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Group Reservations Executive
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! In your application, share why you’re excited about becoming a Group Reservations Executive and how your passion for customer service aligns with our values.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience and skills that match what we’re looking for, like your outstanding communication skills and organisational abilities.
Craft a Personal Cover Letter: Don’t skip the cover letter! Use it to tell us a bit more about yourself and why you’d be a great fit for our team. Keep it friendly and professional, just like the way we interact with our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Klarent Hospitality Limited
✨Know the Company Inside Out
Before your interview, take some time to research Klarent Hospitality. Understand their values, mission, and the specific hotel brand portfolio they manage. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Group Reservations Executive, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your positive attitude and ability to make guests smile, as this aligns perfectly with what they’re looking for.
✨Demonstrate Your Organisational Skills
This role requires outstanding administration and organisational skills. Be ready to discuss how you manage multiple tasks efficiently. You could mention tools or methods you use to stay organised, especially when handling reservations and inquiries.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, personal development opportunities, and the company culture at Klarent Hospitality. This shows that you’re not just interested in the job, but also in how you can grow within the company.
