At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join The Caledonian Edinburgh, a historic hotel celebrating Scottish hospitality.
- Benefits: Enjoy competitive pay, free meals, discounts, and personal development opportunities.
- Other info: Flexible hours and opportunities for growth within a supportive team.
- Why this job: Be part of a luxury experience that values creativity and exceptional service.
- Qualifications: Passion for hospitality, leadership skills, and a commitment to excellence required.
The predicted salary is between 24000 - 36000 € per year.
The Person:
A confident and inspiring leader with a passion for luxury hospitality.
Guest-focused, professional and composed in all situations.
Strong communicator able to motivate and guide teams effectively.
Highly organised with sound judgment and decision-making skills.
Flexible and adaptable to support hotel operations across shifts.
The Role:
Lead the Front Office team in delivering exceptional guest experiences.
Act as a role model, setting service standards and expectations.
Support smooth daily operations across arrivals, departures and occupancy.
Drive guest satisfaction, loyalty engagement and service excellence.
Contribute to a positive, high-performing and inclusive team culture.
Key Responsibilities:
Supervise daily front of house operations and shift execution.
Allocate rooms and manage occupancy in line with policy.
Resolve guest concerns professionally and proactively.
Communicate effectively with Housekeeping and other departments.
Support team development, recognition and performance standards.
The Benefits:
Hourly Rate of £13.68.
Free and healthy meals when on duty.
50% off our Food & Beverage Venues – The Court & Caley Bar.
Discounted use of Leisure Facilities.
Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night.
Opportunities for your personal development within the Hotel Group Brand Portfolio.
Fully funded apprenticeships – T&Cs apply.
28 Days of Annual Leave, increasing with long service.
Pension enrolment.
We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!
Why Join Us
At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long term growth. Begin your journey with one of Edinburgh’s most iconic hotels.
Learn more:
Front Office Supervisor in Edinburgh employer: Klarent Hospitality Limited
At The Caledonian Edinburgh, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates Scottish hospitality and the rich history of our iconic hotel. Our team members enjoy competitive pay, generous benefits including free meals, discounted stays, and opportunities for personal development through fully funded apprenticeships. Located in the heart of Edinburgh, we foster a supportive environment where talent is nurtured, and every employee is recognised for their hard work and commitment to delivering extraordinary guest experiences.
Contact Detail:
Klarent Hospitality Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in Edinburgh
✨Tip Number 1
Familiarise yourself with The Caledonian Edinburgh's history and its unique offerings. Understanding the hotel's heritage and the stories behind its reimagined guest rooms will help you connect with the team and demonstrate your genuine passion for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and inspired a team in previous roles. Highlighting your ability to create a positive environment will resonate well with the hiring managers.
✨Tip Number 3
Research the Hilton Honors loyalty program and be ready to discuss how you can enhance guest experiences through it. Being knowledgeable about the programme will show your commitment to delivering exceptional service and understanding guest needs.
✨Tip Number 4
Prepare to discuss how you handle guest complaints and resolve issues effectively. Providing specific examples of past experiences where you've turned a negative situation into a positive one will demonstrate your problem-solving skills and dedication to guest satisfaction.
We think you need these skills to ace Front Office Supervisor in Edinburgh
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Front Office Supervisor position. Understand the key responsibilities and desired qualities, such as leadership skills and a passion for customer service.
Tailor Your CV:Customise your CV to highlight relevant experience in hospitality and supervisory roles. Emphasise any achievements that demonstrate your ability to lead a team and enhance guest experiences.
Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of The Caledonian Edinburgh that resonate with you, and explain how your skills align with their commitment to exceptional service.
Showcase Your Passion:In both your CV and cover letter, convey your genuine passion for hospitality. Share examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
How to prepare for a job interview at Klarent Hospitality Limited
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your commitment to providing exceptional service, as this aligns perfectly with the values of The Caledonian Edinburgh.
✨Demonstrate Leadership Skills
As a Front Office Supervisor, you'll need to lead by example. Prepare examples of how you've successfully motivated and managed a team in the past. Highlight any situations where you’ve resolved conflicts or improved team performance.
✨Understand the Guest Experience
Familiarise yourself with the concept of guest experience enhancement. Be ready to discuss how you would anticipate guests' needs and create memorable moments, reflecting the hotel's commitment to luxury and comfort.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the Front Office Supervisor role and the hotel’s operations. This demonstrates your proactive approach and eagerness to contribute to the team’s success.
