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- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join The Caledonian Edinburgh, a historic hotel celebrating Scottish hospitality.
- Benefits: Enjoy competitive pay, free meals, discounts, and personal development opportunities.
- Why this job: Be part of a luxury experience that values creativity and exceptional service.
- Qualifications: Passion for hospitality, leadership skills, and a commitment to excellence required.
- Other info: Flexible hours and opportunities for growth within a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Overview Our Story:The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh\’s Old Town, a UNESCO World Heritage Site.Located in the heart of Scotland\’s capital, we are proud to celebrate The Caledonian\’s stories, anecdotes and memories over the last 120 years in Edinburgh. We would love for you to embark on the journey to our next chapter, The Caley Way! We\’re delighted to be recruiting for our newly reimaged bedrooms and guest experience. At The Caledonian Edinburgh, the comfort of our guests is of paramount importance and this commitment is reflected in each guest room. Our rooms and suites have been designed to depict the vast landscape of Scotland and its stories. Drawing inspiration from the original Caledonian Railway crests set atop the hotel\’s Grand Staircase, the newly reimaged guest rooms and suites celebrate three of Scotland\’s prominent cities, and previous capital cities, Edinburgh, Stirling and Inverness.Our Management Company:As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.Exclusive Benefits:Competitive Hourly Rate of £13.18Free and healthy meals when on duty.50% off our Food & Beverage Venues – The Court & Caley BarDiscounted use of Leisure FacilitiesStays in our hotels at discounted pricesGo Hilton Recognition PlatformOpportunities for your personal development within the Hotel Group Brand PortfolioFully funded apprenticeships – T&Cs apply28 Day of Annual Leave, increasing with long serviceFlexibility to purchase additional holiday daysPension enrolmentWe can coach, train and develop you to help find your passion – whether it is exploring your first role or your next step in the exciting world of hospitality!The Role As our Front Office Supervisor, you will be an integral part of delivering an exceptional luxury experience, ensuring that each guest\’s journey is nothing short of extraordinary. Your role will be essential in shape memorable moments for our guests from the very first welcome to the final farewell. Here\’s a glimpse into what your day may entail:Acting as a role model for the team and leading by example at all times.Effectively communicating and updating the team with objectives and priorities.Taking ownership and accountability for your actions and that of your team.Providing a motivating environment for your team and recognising and rewarding individuals as appropriate.Ensuring that team members are fully briefed pre and post shift and are \”tuned in\” on the \”tone\” of service delivery for each shift period.Creating a positive environment where new ideas are embraced.Anticipating the needs of the guest(s) and taking experience enhancement action before arrival (needs may be driven by hotel events).Committing energy and focus in ensuring that all team members have the necessary skills and behaviours to deliver great experiences and optimal customer spend.Allocating guest rooms in line with policy and maintaining overbooking levels in line with agreed tolerances.Executing shift in line with agreed process to ensure following shift can start work \”on the front foot\”.Clearly communicating inter-departmental guest requests and checking understanding with Housekeeping department.Delivery of high levels of Hilton Honors guest satisfaction, repeat guest intent and problem resolution.Dealing effectively with underlying issues that impact the experience and loyalty of guests.Delivery of loyalty program enrolments and up-sell achievements.Recognising and rewarding excellence in customer service.In this key role, you will be at the heart of creating a truly luxurious experience, elevating every guest\’s stay to a level of refinement and excellence that defines The Caley Way.What Do We Desire A genuine passion for excellence and a continuous desire to learn and evolve.A proactive, positive approach with a natural ability to inspire and lead.A genuine commitment to delivering exceptional service for both our guests and team members.Flexible and adaptable to support the wider hotel as and when required.Are you a warm, energetic and passionate individual with a genuine desire to create unforgettable experiences for our guests? If you are eager to be part of a team dedicated to deliver unparalleled luxury and exceptional service, we\’d love to have you join us!
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Front Office Supervisor employer: Klarent Hospitality Limited
Contact Detail:
Klarent Hospitality Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with The Caledonian Edinburgh's history and its unique offerings. Understanding the hotel's heritage and the stories behind its reimagined guest rooms will help you connect with the team and demonstrate your genuine passion for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and inspired a team in previous roles. Highlighting your ability to create a positive environment will resonate well with the hiring managers.
✨Tip Number 3
Research the Hilton Honors loyalty program and be ready to discuss how you can enhance guest experiences through it. Being knowledgeable about the programme will show your commitment to delivering exceptional service and understanding guest needs.
✨Tip Number 4
Prepare to discuss how you handle guest complaints and resolve issues effectively. Providing specific examples of past experiences where you've turned a negative situation into a positive one will demonstrate your problem-solving skills and dedication to guest satisfaction.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Front Office Supervisor position. Understand the key responsibilities and desired qualities, such as leadership skills and a passion for customer service.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality and supervisory roles. Emphasise any achievements that demonstrate your ability to lead a team and enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of The Caledonian Edinburgh that resonate with you, and explain how your skills align with their commitment to exceptional service.
Showcase Your Passion: In both your CV and cover letter, convey your genuine passion for hospitality. Share examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
How to prepare for a job interview at Klarent Hospitality Limited
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your commitment to providing exceptional service, as this aligns perfectly with the values of The Caledonian Edinburgh.
✨Demonstrate Leadership Skills
As a Front Office Supervisor, you'll need to lead by example. Prepare examples of how you've successfully motivated and managed a team in the past. Highlight any situations where you’ve resolved conflicts or improved team performance.
✨Understand the Guest Experience
Familiarise yourself with the concept of guest experience enhancement. Be ready to discuss how you would anticipate guests' needs and create memorable moments, reflecting the hotel's commitment to luxury and comfort.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the Front Office Supervisor role and the hotel’s operations. This demonstrates your proactive approach and eagerness to contribute to the team’s success.
