At a Glance
- Tasks: Lead a team to create unforgettable guest experiences in a luxury hotel setting.
- Company: The Caledonian Edinburgh, a historic hotel with a rich Scottish heritage.
- Benefits: Competitive pay, free meals, discounts, and personal development opportunities.
- Other info: Flexible hours and opportunities for growth within the hospitality industry.
- Why this job: Join a passionate team dedicated to delivering exceptional service and luxury.
- Qualifications: Strong leadership skills and a commitment to excellent customer service.
The predicted salary is between 22000 - 36000 £ per year.
Overview
Our Story:
The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site. Located in the heart of Scotland’s capital, we are proud to celebrate The Caledonian’s stories, anecdotes and memories over the last 120 years in Edinburgh. We would love for you to embark on the journey to our next chapter, The Caley Way! We’re delighted to be recruiting for our newly reimaged bedrooms and guest experience. At The Caledonian Edinburgh, the comfort of our guests is of paramount importance and this commitment is reflected in each guest room. Our rooms and suites have been designed to depict the vast landscape of Scotland and its stories.
Our Management Company:
As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.
Exclusive Benefits:
- Competitive Hourly Rate of £13.18
- Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues – The Court & Caley Bar
- Discounted use of Leisure Facilities
- Stays in our hotels at discounted prices
- Go Hilton Recognition Platform
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&Cs apply
- 28 Days of Annual Leave, increasing with long service
- Flexibility to purchase additional holiday days
- Pension enrolment
We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!
The Role
As our Front Office Supervisor, you will be an integral part of delivering an exceptional luxury experience, ensuring that each guest’s journey is nothing short of extraordinary. Your role will be essential in shaping memorable moments for our guests from the very first welcome to the final farewell. Here’s a glimpse into what your day may entail:
- Acting as a role model for the team and leading by example at all times.
- Effectively communicating and updating the team with objectives and priorities.
- Taking ownership and accountability for your actions and that of your team.
- Providing a motivating environment for your team and recognising and rewarding individuals as appropriate.
- Ensuring that team members are fully briefed pre and post shift and are “tuned in” on the “tone” of service delivery for each shift period.
- Creating a positive environment where new ideas are embraced.
- Anticipating the needs of the guest(s) and taking experience enhancement action before arrival (needs may be driven by hotel events).
- Committing energy and focus in ensuring that all team members have the necessary skills and behaviours to deliver great experiences and optimal customer spend.
- Allocating guest rooms in line with policy and maintaining overbooking levels in line with agreed tolerances.
- Executing shift in line with agreed process to ensure following shift can start work “on the front foot”.
- Clearly communicating inter-departmental guest requests and checking understanding with Housekeeping department.
- Delivery of high levels of Hilton Honors guest satisfaction, repeat guest intent and problem resolution.
- Dealing effectively with underlying issues that impact the experience and loyalty of guests.
- Delivery of loyalty program enrolments and up-sell achievements.
- Recognising and rewarding excellence in customer service.
In this key role, you will be at the heart of creating a truly luxurious experience, elevating every guest’s stay to a level of refinement and excellence that defines The Caley Way.
What Do We Desire
- A genuine passion for excellence and a continuous desire to learn and evolve.
- A proactive, positive approach with a natural ability to inspire and lead.
- A genuine commitment to delivering exceptional service for both our guests and team members.
- Flexible and adaptable to support the wider hotel as and when required.
Are you a warm, energetic and passionate individual with a genuine desire to create unforgettable experiences for our guests? If you are eager to be part of a team dedicated to delivering unparalleled luxury and exceptional service, we’d love to have you join us!
Front Office Supervisor employer: Klarent Hospitality Limited
At The Caledonian Edinburgh, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates Scottish hospitality and the rich history of our iconic hotel. With competitive pay, generous benefits including free meals, discounted stays, and opportunities for personal development, we are committed to nurturing talent and fostering growth within our team. Join us in creating unforgettable experiences for our guests while enjoying a supportive environment that values your contributions and encourages your career progression.
Contact Details:
Klarent Hospitality Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Front Office Supervisor role or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research The Caledonian Edinburgh and its values. Be ready to share how your passion for exceptional service aligns with their commitment to creating unforgettable guest experiences.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your enthusiasm shines through. Share stories that highlight your leadership skills and ability to inspire a team in a fast-paced environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your genuine interest in the role and keeps you fresh in the minds of the hiring team at The Caledonian.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see your genuine passion for creating unforgettable experiences for guests, so don’t hold back on sharing why you love this industry.
Tailor Your CV:Make sure your CV is tailored to the Front Office Supervisor role. Highlight relevant experience and skills that align with our commitment to exceptional service and team leadership. We’re looking for someone who can inspire and lead, so showcase those qualities!
Craft a Personal Cover Letter:Your cover letter is your chance to tell us your story. Share your journey in hospitality and how it has prepared you for this role at The Caledonian Edinburgh. Be personal, be engaging, and let us know why you’re excited about joining our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our journey at The Caley Way!
How to prepare for a job interview at Klarent Hospitality Limited
✨Know Your Hospitality Basics
Brush up on your knowledge of hospitality principles, especially those related to guest experience. Be ready to discuss how you would enhance a guest's stay and handle any issues that may arise.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts, demonstrating your ability to inspire others.
✨Understand The Caledonian's Story
Familiarise yourself with the history and values of The Caledonian Edinburgh. Being able to articulate what makes this hotel unique will show your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to anticipate guest needs. Think of specific scenarios where you've gone above and beyond for a guest, and be ready to share those stories.
