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For Companies At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest experiences and maximise hotel occupancy.
- Company: Join Klarent Hospitality, a dynamic hotel group with a focus on growth and development.
- Benefits: Enjoy cash incentives, free stays, meals on shift, and opportunities for personal development.
- Why this job: Be part of a vibrant team that values your contributions and rewards hard work.
- Qualifications: Experience in managing teams, excellent communication skills, and a passion for customer service.
- Other info: Flexible working hours and a supportive environment for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Klarent Hospitality are recruiting for a Front Office Manager
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, and we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
Rewards and Benefits
- £250, up to £1000 cash incentives when referring a friend to come and join our team – T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Free Car Parking – “Hotel specific”
- Stays in our hotels at discounted prices or
- Even free stays in our hotels as one of our rewards & recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
- Front Office supervisory experience in the hotel, leisure, and/or retail sector
- High level of commercial awareness and sales capabilities
- Familiar with Property Management Systems On Q
- Have branded hotel experience, who has rooms & F&B experience
- Is the Front Office Manager role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?
The Role
- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand\’s loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities – Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Monitor staffing levels to meet cover business demands
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
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Front Office Manager employer: Klarent Hospitality Limited
Contact Detail:
Klarent Hospitality Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Get to know the company! Research Klarent Hospitality and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to Front Office management. Think about your past experiences and how they align with the role's requirements. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Klarent team.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see that you genuinely care about making guests smile and creating exceptional experiences.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in front office management. We love seeing how your skills align with our needs, so don’t be shy about showcasing your leadership and customer service abilities!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Klarent Hospitality Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with Klarent Hospitality’s brand portfolio and values. Research their hotels and understand what makes them unique. This will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you successfully managed a team or improved guest satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Role-Specific Questions
Expect questions about managing a department, handling Profit and Loss accounts, and your experience with Property Management Systems like On Q. Brush up on these topics and think of specific scenarios where you excelled in these areas.
✨Emphasise Customer Experience
Klarent Hospitality values exceptional customer service. Be prepared to discuss how you’ve gone above and beyond to ensure guest satisfaction in previous roles. Share stories that highlight your positive attitude and ability to create memorable experiences for guests.
