At The Caledonian Edinburgh, Front Office teams deliver polished, personalised service that defines the guest experience. We are seeking a Front of House Manager to lead daily operations and inspire exceptional service from arrival to departure.
The Person:
- An experienced Front Office leader with luxury hospitality expertise
- Guest-focused, composed and confident in decision-making
- Strong people manager with coaching and performance leadership skills
- Organised, commercially aware and operationally confident
- Adaptable and resilient in a dynamic hotel environment
The Role:
- Lead Front Office operations in line with luxury service standards
- Support strategic objectives and act as senior cover when required
- Drive guest satisfaction, team engagement and operational excellence
- Ensure smooth arrivals, departures and occupancy performance
- Champion brand standards and service culture
Key Responsibilities:
- Supervise Front Office teams and daily shift execution
- Manage room allocation, occupancy and overbooking levels
- Resolve guest feedback proactively and professionally
- Coach, develop and support team performance and succession
- Ensure financial accuracy, security and policy compliance
The Benefits:
- Competitive Salary+ Bonus
- Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues - The Court & Caley Bar
- Discounted use of Leisure Facilities
- Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships - T&Cs apply
- 28 Days of Annual Leave, increasing with long service
- Pension enrolment
- We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!
Why Join Us
At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth.
Begin your journey with one of Edinburgh’s most iconic hotels.
Learn more: www.klarenthospitality.com/careers
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Front Of House Manager employer: Klarent Hospitality Limited
Klarent Hospitality is an excellent employer that fosters a dynamic and supportive work environment, perfect for those looking to thrive in the fast-paced hospitality industry. With flexible shifts and a strong emphasis on teamwork, employees enjoy opportunities for personal and professional growth while contributing to a well-organised and efficient operation. Join us to be part of a team that values reliability and offers a pathway to advancement within our vibrant hotel group.
Contact Details:
Klarent Hospitality Limited Recruitment Team
