At a Glance
- Tasks: Lead the team, engage with guests, and ensure exceptional service.
- Company: Join Klarent Hospitality, a vibrant hotel group focused on guest satisfaction.
- Benefits: Earn up to £1000 in cash incentives, enjoy free meals, and discounted hotel stays.
- Other info: Opportunities for personal development and fully funded apprenticeships available.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Passionate, friendly, and able to thrive under pressure.
The predicted salary is between 25000 - 30000 £ per year.
Klarent Hospitality is recruiting for a Duty Manager
Benefits
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Free Car Parking – “Hotel specific”
- Stays in our hotels at discounted prices or
- Even free stays in our hotels as one of our rewards & recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Qualifications
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team, and can lead from the front
- Calm, efficient and the ability to work well under pressure
- A passion for delivering exceptional levels of guest service
- Ambitious and hard working
- Calm, efficient and the ability to work well under pressure
- Exceptional communication skills and excellent grooming standards
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
- Is the Duty Manager role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?
The Role
- As Duty Manager, you will work closely with guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby
- A Duty Manager is responsible for managing the first impressions of our guests
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all guest complaints
- Meet and greet VIP guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies, and emergency procedures
- Monitor guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
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Contact Details:
Klarent Hospitality Limited Recruitment Team
We think you need these skills to ace Duty Manager
Guest Service
Communication Skills
Team Leadership
Problem-Solving Skills
Calm Under Pressure
Attention to Detail
Customer Experience Management
