At a Glance
- Tasks: Lead a dynamic front office team and ensure exceptional guest experiences.
- Company: Join a vibrant hospitality group with a focus on growth and development.
- Benefits: Enjoy discounts, career progression, and free leisure club access.
- Other info: Dynamic environment with opportunities for learning and annual social events.
- Why this job: Be at the forefront of hospitality and make a real impact on guest satisfaction.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a Front Office Manager to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!
The Person:
- Proven experience as a Front Office Manager or in a similar customer-facing role
- Strong leadership, organizational, and multitasking skills
- Excellent verbal and written communication abilities
- Proficient in MS Office and front desk software (Property Management Systems and ONQ)
- Ability to remain calm under pressure and solve problems effectively
- High level of commercial awareness and sales capabilities
The Role:
- Supervise and coordinate front office and housekeeping (public area) staff
- Ensure high levels of guest or client satisfaction through prompt and courteous service
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
- Manage scheduling, training, and performance of front office team
- Maintain office supplies and appearance of the front desk area
- Handle customer inquiries, feedback, and complaints professionally
- Prepare and manage budgets, reports, and other administrative tasks
The Benefits:
- Amazing discounts on food, drink and accommodation throughout the group
- Huge opportunities for Learning, Development and Progression
- Excellent rates for friends and family
- Employee Assistance Program
- Free use of the Leisure Club where applicable
- Long Service Awards
- Recognition Awards
- Refer a Friend Bonus
- Annual Social Events
- Free Parking where applicable
- Staff Meals on duty
- Uniform provided
Front Office Manager in Dartford employer: Klarent Hospitality Limited
Join our vibrant team as a Front Office Manager and experience the thrill of working in a fast-paced hospitality environment. We pride ourselves on fostering a supportive work culture that prioritises employee growth, offering extensive learning and development opportunities alongside fantastic benefits such as discounts on food and accommodation, free use of leisure facilities, and recognition awards. With a focus on teamwork and guest satisfaction, this role not only promises a rewarding career but also a chance to be part of a community that values your contributions.
Contact Details:
Klarent Hospitality Limited Recruitment Team
