At a Glance
- Tasks: Lead hotel operations, ensuring guest satisfaction and revenue targets are met.
- Company: Join Klarent Hospitality, a growing brand with exciting opportunities.
- Benefits: Earn cash incentives, enjoy free meals, and discounted hotel stays.
- Other info: Great growth potential and supportive team culture.
- Why this job: Make a real impact in hospitality while developing your career.
- Qualifications: Passionate, organised, and able to multitask under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Free Car Parking – “Hotel specific”
- Stays in our hotels at discounted prices or even free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Excellent standards
- Good organisational / time management skills
- Resilient, creativity, able to multitask and can work under pressure
- Ability to work morning, afternoon/evening, and weekends
- Able to deliver exceptional customer experiences all the time
The Role
As Operations Manager you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and guest satisfaction targets. Work in conjunction with the General Manager / Deputy General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations. Comply and exceed hotel and company Service Standards. Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action. Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team.
Operations Manager in Chilworth employer: Klarent Hospitality Limited
Klarent Hospitality is an exceptional employer that prioritises the growth and development of its employees, offering a range of benefits including cash incentives, long service recognition, and opportunities for personal development within a dynamic hotel group. With a supportive work culture that values teamwork and rewards hard work, employees enjoy perks such as discounted hotel stays, free meals during shifts, and access to leisure facilities, making it a truly rewarding place to build a career in hospitality.
Contact Details:
Klarent Hospitality Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Chilworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Klarent Hospitality is all about rewarding hard work and creating exceptional guest experiences, so be ready to share how your skills align with their mission.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your experience in managing teams and achieving targets. Use specific examples to demonstrate how you've led teams to success in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Operations Manager in Chilworth
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the role shine through in your application. We want to see that you're genuinely excited about the opportunity to be an Operations Manager and how you can contribute to our team.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with what we're looking for, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the role. Be personal, be engaging, and don’t forget to mention how you can help us exceed guest expectations and drive performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Klarent Hospitality Limited
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Operations Manager. Familiarise yourself with the key responsibilities mentioned in the job description, like managing budgets and leading teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to meet targets, manage teams, and improve customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how your experience aligns with their needs.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Klarent Hospitality. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Klarent Hospitality values a positive attitude and a friendly approach, so be genuine and show your passion for delivering exceptional customer experiences. A smile can go a long way!
