At a Glance
- Tasks: Lead the Service Level Agreement platform and drive service performance improvements.
- Company: Join KLA, a leader in semiconductor solutions with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, pension scheme, health plan, and more.
- Other info: Dynamic work environment with opportunities for growth and global collaboration.
- Why this job: Make a real impact in the tech industry while developing your skills.
- Qualifications: Degree in Industrial Engineering or related field; strong analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
Company Overview: The SPTS division of KLA designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry-leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high-speed RF device ICs and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry.
Group/Division: The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.
Job Description/Preferred Qualifications: This role will be based in Celtic Lakes. Our new 237,000-square-foot Newport facility provides additional production and customer collaboration spaces, including 25,000 square feet of R&D clean rooms, 35,000 square feet of state-of-the-art manufacturing space and tool demo areas, all designed to support development of semiconductor process technologies across advanced packaging, power devices, microelectromechanical systems (MEMS), radio frequency (RF) and photonics sector technology!
We are looking for a Planner to join our Service Supply Chain organization and lead the Service Level Agreement (SLA) Customer Success platform. This role is responsible for driving visibility, accountability, and continuous improvement of service performance by analyzing SLA adherence, defining KPIs, and leading structured execution plans—especially for billable divisions!
Your day-to-day responsibilities will include:
- Take ownership and lead the SLA Customer Success platform, supporting efficient service supply chain operations.
- Track and analyze service orders not supported within expected SLA, identifying root causes.
- Ensure consistent SLA definitions, governance, and performance reporting across organizations.
- Partner closely with global cross-functional teams to align processes and execution flows.
- Define and maintain KPIs for SLA adherence, customer success, and billable performance.
- Design and manage external and management reporting tools and dashboards.
- Translate performance gaps into clear execution and improvement plans for billable divisions.
- Provide data-driven insights, recommendations, and continuous improvement leadership.
KLA is proud to be an equal opportunity employer. For this role we are looking for someone who has:
- Bachelor’s degree in Industrial Engineering, Supply Chain, Business, Economics, or a related field.
- Shown experience in business analysis, supply chain analytics, service operations, or performance management.
- Strong analytical and problem-solving skills with the ability to translate data into actions.
- High proficiency in Excel and experience working with BI tools (Power BI or similar).
- Strong communication skills in English, written and verbal.
- Shown ability to operate in a global, cross-functional environment.
- Comfortable presenting insights and recommendations to management and collaborators.
Preferred Qualifications:
- Experience with SLA management, customer success platforms, or service performance frameworks.
- Background in service supply chain / spare parts / field service operations.
- Experience working with billable service models.
What we will offer you? KLA’s benefits package includes: Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance, generous shift allowance and overtime premiums.
Minimum Qualifications: We offer a competitive, family-friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employer.
Service Supply Chain Planner - SLA & Customer Success in Newport employer: KLA
KLA is an exceptional employer, offering a dynamic work environment at our state-of-the-art Newport facility in Celtic Lakes, where innovation thrives in the semiconductor industry. With a strong focus on employee growth, we provide extensive benefits including 25 days of annual leave, a contributory pension scheme, and opportunities for continuous improvement and collaboration across global teams. Join us to be part of a culture that values inclusivity, professional development, and the drive to push technological boundaries.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supply Chain Planner - SLA & Customer Success in Newport
✨Tip Number 1
Network like a pro! Reach out to current employees at KLA or in the semiconductor industry on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the Service Supply Chain Planner.
✨Tip Number 2
Prepare for your interviews by brushing up on your knowledge of SLAs and customer success platforms. Be ready to discuss how you can drive performance improvements and share examples from your past experiences.
✨Tip Number 3
Showcase your analytical skills! During interviews, be prepared to talk about how you've used data to solve problems in previous roles. Bring along examples of KPIs you've defined or reports you've created.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the KLA team.
We think you need these skills to ace Service Supply Chain Planner - SLA & Customer Success in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Supply Chain Planner role. Highlight relevant experience in supply chain analytics and service operations, and don’t forget to showcase your analytical skills and proficiency in Excel!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with KLA’s mission. Be specific about your experience with SLA management and customer success platforms.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can translate data into actionable insights, so share any relevant experiences that demonstrate this ability.
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at KLA
✨Know Your SLAs Inside Out
Before the interview, make sure you understand Service Level Agreements (SLAs) thoroughly. Be prepared to discuss how you've managed SLAs in the past and how you can drive improvements in service performance. This will show your potential employer that you're not just familiar with the concept but can actively contribute to their SLA Customer Success platform.
✨Showcase Your Analytical Skills
Since this role requires strong analytical abilities, come ready to discuss specific examples of how you've used data to solve problems or improve processes. Bring along any relevant metrics or KPIs you've worked with, and be prepared to explain how you translated data insights into actionable plans.
✨Familiarise Yourself with BI Tools
Given the emphasis on tools like Power BI, it’s a good idea to brush up on your skills with these platforms. If you have experience creating dashboards or reports, be ready to share those examples. This will demonstrate your technical proficiency and readiness to hit the ground running.
✨Prepare for Cross-Functional Collaboration Questions
This role involves working closely with global teams, so expect questions about your experience in cross-functional environments. Think of examples where you successfully collaborated with different departments to achieve a common goal. Highlight your communication skills and how they helped bridge gaps between teams.
