At a Glance
- Tasks: Provide top-notch customer support for high-tech equipment and troubleshoot complex issues.
- Company: Join KLA, a leader in innovative technology with a focus on customer satisfaction.
- Benefits: Enjoy a competitive rewards package, inclusive environment, and family-friendly policies.
- Other info: Opportunity to travel across Europe and grow in a dynamic, supportive team.
- Why this job: Make a real difference by solving problems and ensuring customer success with cutting-edge tech.
- Qualifications: Fluent English, technical diploma or degree, and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
Join us as a Customer Support Engineer at KLA, responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing highly sophisticated capital equipment at customer sites.
Major Responsibilities
- Responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites.
- Represents the company to the customer and assumes accountability for customer satisfaction with service.
- Assures operational quality of system equipment.
- Coordinates actions with customers to minimize downtime.
- May provide assistance to Installation Engineers in resolving problems.
Technical Skills
- Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems to address on-site customer problems.
- Excellent presentation and communication skills.
- Excellent analytical and problem-solving skills.
- Excellent customer relations and teamwork skills.
Minimum Qualifications
- Fluent English (both written and spoken).
- Bachelor’s degree or technical high school diploma with relevant work experience.
- Experience in semiconductor, electromedical, or complex measurement systems is a plus.
- Ability to travel up to 30% to support customers.
- Valid driving license to travel throughout Europe.
We offer a competitive, family‑friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employer.
Customer Support Engineer in England employer: KLA
KLA is an exceptional employer that fosters a collaborative and innovative work culture in Newport, England. As a UX/UI Designer, you will benefit from a comprehensive rewards package, including 25 days of annual leave and a pension scheme, while also having ample opportunities for professional growth through mentorship and constructive feedback. Join us to make a meaningful impact on user experience best practices in a supportive environment.
