Overview
In this role, you will support a portfolio of surface and mechanical metrology systems, driving service model consistency and scalable processes. You’ll partner with engineering to integrate product updates into serviceability plans and train teams to handle new features. As the Voice of Service, you’ll translate field feedback into improvements and help optimize cost, reliability, and maintenance strategies. The position combines field support with continuous improvement across installs, with international travel expected up to 25%. Based in Newport, UK, you’ll shape service readiness for MEMS, RF, and packaging technologies.
Pay / Benefits
- Annual leave starting at 25 days (plus bank holidays)
- Contributory pension scheme
- Cash health plan
- Cycle to work scheme
- Global bonus plan
- Share scheme
Responsibilities
- Drive consistency and scalability of service models across shared platforms
- Improve service workflows, tooling, calibration processes, and parts strategies
- Partner with engineering on product updates (hardware, software, features) and assess impacts on serviceability, training, and spare parts
- Maintain and evolve Product Support Plans (PSP) using field data to refine cost, reliability, and PM strategies
- Find opportunities for cross-product standardisation and simplification
- Support escalations and identify systemic issues across the install base; translate field feedback into engineering improvements and service solutions
- Develop scalable training and documentation focused on shared infrastructure; lead BKMs, troubleshooting flows, and knowledge systems
- Support targeted installs and upgrades to validate and improve service processes; drive continuous improvement through best practices and cross-team teamwork
- Travel: Domestic and international (<25>
Key requirements
- Bachelor’s degree in Engineering
- Excellent technical writing and documentation skills
- Basic Microsoft Software Packages
- Excellent presentation skills and comfort in front of audiences
- Demonstratable problem solving skills and understanding of their business impact
- Eagerness to learn new technologies, processes, and techniques
- Technical communication
- Problem solving
- Willingness to learn
- Basic Microsoft Software Packages
- MS Project
- Visio
Product Engineer (NPI) employer: KLA-Tencor
KLA's SPTS division in Newport, UK, is an exceptional employer that fosters a collaborative and innovative work culture, where engineers and scientists are empowered to drive advancements in semiconductor technology. With a comprehensive benefits package, including generous annual leave, a contributory pension scheme, and opportunities for professional growth through project management tasks and international collaboration, KLA is dedicated to supporting its employees' career aspirations while contributing to cutting-edge developments in the electronics industry.
