At a Glance
- Tasks: Lead the Service Level Agreement platform and drive service performance improvements.
- Company: Join KLA, a leader in semiconductor solutions with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, pension scheme, health plan, and more.
- Other info: Dynamic work environment with excellent career growth opportunities.
- Why this job: Make a real impact in the tech industry while developing your skills.
- Qualifications: Experience in business analysis or supply chain analytics; strong Excel skills.
The predicted salary is between 45000 - 55000 £ per year.
Company Overview: The SPTS division of KLA designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC’s and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry.
Group/Division: The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.
Job Description/Preferred Qualifications: This role will be based in Celtic Lakes. Our new 237,000-square-foot Newport facility provides additional production and customer collaboration spaces, including 25,000 square feet of R&D clean rooms, 35,000 square feet of state-of-the-art manufacturing space and tool demo areas, all designed to support development of semiconductor process technologies across advanced packaging, power devices, microelectromechanical systems (MEMS), radio frequency (RF) and photonics sector technology!
We are looking for a Planner to join our Service Supply Chain organization and lead the Service Level Agreement (SLA) Customer Success platform. This role is responsible for driving visibility, accountability, and continuous improvement of service performance by analyzing SLA adherence, defining KPIs, and leading structured execution plans—especially for billable divisions!
Your day to day responsibilities will include:
- Take ownership and lead the SLA Customer Success platform, supporting efficient service supply chain operations.
- Track and analyze service orders not supported within expected SLA, identifying root causes.
- Ensure consistent SLA definitions, governance, and performance reporting across organizations.
- Partner closely with global cross‑functional teams to align processes and execution flows.
- Define and maintain KPIs for SLA adherence, customer success, and billable performance.
- Design and manage external and management reporting tools and dashboards.
- Translate performance gaps into clear execution and improvement plans for billable divisions.
- Provide data‑driven insights, recommendations, and continuous improvement leadership.
KLA is proud to be an equal opportunity employer. For this role we are looking for someone who has:
- Shown experience in business analysis, supply chain analytics, service operations, or performance management ideally with a Bachelor's degree in Supply Chain, Business, Economics or a related field.
- Strong analytical and problem‑solving skills with the ability to translate data into actions.
- High proficiency in Excel.
- Strong communication skills in English, written and verbal.
- Ability to operate in a global, cross‑functional environment.
- Comfortable presenting insights and recommendations to management and collaborators.
What we will offer you? KLA’s benefits package includes: Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance, generous shift allowance and overtime premiums.
Minimum Qualifications: We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employer.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA.
Summary: Location: Newport, United Kingdom Type: Full time
Service Supply Chain Planner in Newport employer: KLA-Tencor
KLA is an exceptional employer, offering a dynamic work environment in Newport, UK, where innovation thrives within our state-of-the-art facility. With a strong focus on employee growth, we provide comprehensive benefits including generous annual leave, a contributory pension scheme, and opportunities for professional development, all while fostering a collaborative culture that values diversity and inclusion. Join us to be part of a team that not only drives technological advancements but also prioritises your career success and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supply Chain Planner in Newport
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at KLA-Tencor, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Service Supply Chain Planner.
We think you need these skills to ace Service Supply Chain Planner in Newport
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at KLA-Tencor. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research KLA-Tencor and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at KLA-Tencor
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at KLA-Tencor.
✨Research Specific Challenges Faced by KLA-Tencor
Look into any unique supply chain challenges KLA-Tencor might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
