At a Glance
- Tasks: Support surface and mechanical metrology systems, improving service infrastructure and product support.
- Company: Join KLA, a leader in semiconductor solutions with a collaborative and innovative culture.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with excellent career advancement opportunities.
- Why this job: Make a real impact in the tech industry while working with cutting-edge technologies.
- Qualifications: Experience in engineering or related fields, with strong problem-solving skills.
The predicted salary is between 45000 - 55000 £ per year.
Company Overview: The SPTS division of KLA designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC’s and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry.
Group/Division: The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.
Job Description/Preferred Qualifications: This role will be based in Celtic Lakes. Our new 237,000-square-foot Newport facility provides additional production and customer collaboration spaces, including 25,000 square feet of R&D clean rooms, 35,000 square feet of state-of-the-art manufacturing space and tool demo areas, all designed to support development of semiconductor process technologies across advanced packaging, power devices, microelectromechanical systems (MEMS), radio frequency (RF) and photonics sector technology!
Primary Responsibility: As a Product Engineer (Sustaining & NPI), you will support a portfolio of surface and mechanical metrology systems, including Nano-indentation, Stylus Profilers, and Optical Profilers. This role focuses on improving service infrastructure, supporting incremental product changes, and improving field execution across an established install base. You will act as the Voice of Service, ensuring service strategies, tools, and processes scale optimally with evolving customer and product needs.
Responsibilities:
- Service Infrastructure & Strategy: Drive consistency and scalability of service models across shared platforms; Improve service workflows, tooling, calibration processes, and parts strategies.
- Incremental Product Support: Partner with engineering on product updates (hardware, software, features); Assess and implement impacts to serviceability, training, and spare parts.
- Product Support Plan (PSP): Maintain and evolve PSPs using field data to refine cost, reliability, and PM strategies; Find opportunities for cross-product standardisation and simplification.
- Field & Customer Support: Support escalations and identify systemic issues across the install base; Translate field feedback into engineering improvements and service solutions.
- Training & Knowledge Scaling: Develop scalable training and documentation focused on shared infrastructure; Lead BKMs, troubleshooting flows, and knowledge systems.
- Install & Continuous Improvement: Support targeted installs and upgrades to validate and improve service processes; Drive continuous improvement through best practices and cross-team teamwork.
Travel: Domestic and international travel required.
Product Engineer (NPI) in Newport employer: KLA-Tencor
KLA is an exceptional employer, offering a dynamic work environment in Newport, UK, where innovation thrives within the semiconductor industry. With a strong commitment to employee growth, KLA provides extensive benefits including 25 days of annual leave, a contributory pension scheme, and a global bonus plan, all while fostering a culture of inclusivity and collaboration. Join our Global Mobility team to make a meaningful impact as you navigate complex immigration processes and enhance the employee experience across EMEA.
