Company OverviewThe SPTS division of KLA, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries.
If the following job requirements and experience match your skills, please ensure you apply promptly.
SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms.
End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC’s and power semiconductors.
SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry.
We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.
In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.
The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.
Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred QualificationsAs we expand our team in Wales, we're looking for talented engineers to help shape the future of precision measurement and advanced manufacturing technologies.About the KLA Instruments GroupThe KLA Instruments group develops high precision metrology and specialized defect inspection solutions used across a wide range of high-tech industries.Our portfolio includes nanoindentation systems for mechanical characterization, along with profilometers, sheet resistance and thin-film measurement systems that enable customers to measure and understand the physical, surface, dimensional and electrical properties of advanced materials and devices.Our technologies support critical applications in semiconductor manufacturing, MEMS, advanced packaging, thin films, photonics, polymers, and emerging materials research.
By delivering highly accurate and repeatable measurements, we help customers improve process control, optimize product performance, accelerate innovation, and increase manufacturing yield.Learn more about our products in the Instruments Group Product Guide.Why Join Us?As part of the KLA Instruments team, you'll work at the forefront of materials characterization and metrology innovation, collaborating with experts who are helping solve some of the most complex engineering challenges across the electronics, semiconductor, and advanced materials industries.Primary ResponsibilityAs a Product Engineer (Sustaining & NPI), you will support a portfolio of surface and mechanical metrology systems, including Nano-indentation, Stylus Profilers, and Optical Profilers!This role focuses on improving service infrastructure, supporting incremental product changes, and improving field execution across an established install base. xsabvtc
You will act as the Voice of Service, ensuring service strategies, tools, and processes scale optimally with evolving customer and product needs.
See specific responsibilities below:Responsibilities:Service Infrastructure & StrategyDrive consistency and scalability of service models across shared platformsImprove service workflows, tooling, calibration processes, and parts strategiesIncremental Product SupportPartner with engineering on product updates (hardware, software, features)Assess and implement impacts to serviceability, training, and spare partsProduct Support Plan (PSP)Maintain and evolve PSPs using field data to refine cost, reliability, and PM strategiesFind opportunities for cross-product standardisation and simplificationField & Customer SupportSupport escalations and identify systemic issues across the install baseTranslate field feedback into engineering improvements and service solutionsTraining & Knowledge ScalingDevelop scalable training and documentation focused on shared infrastructureLead BKMs, troubleshooting flows, and knowledge systemsInstall & Continuous ImprovementSupport targeted installs and upgrades to validate and improve service processesDrive continuous improvement through best practices and cross-team teamworkTravelDomestic and international travel required (
Product Engineer (NPI) in Barton employer: KLA-Tencor
KLA's SPTS division in Newport, UK, is an exceptional employer that fosters a collaborative and innovative work culture, where engineers and scientists are empowered to drive advancements in semiconductor technology. With a comprehensive benefits package, including generous annual leave, a contributory pension scheme, and opportunities for professional growth through project management tasks and international collaboration, KLA is dedicated to supporting its employees' career aspirations while contributing to cutting-edge developments in the electronics industry.
