This role will be based in Celtic Lakes. Our new 237,000-square-foot Newport facility provides additional production and customer collaboration spaces, including 25,000 square feet of R&D clean rooms, 35,000 square feet of state-of-the-art manufacturing space and tool demo areas, all designed to support development of semiconductor process technologies across advanced packaging, power devices, microelectromechanical systems (MEMS), radio frequency (RF) and photonics sector technology!
We are looking for a Planner to join our Service Supply Chain organization and lead the Service Level Agreement (SLA) Customer Success platform.
This role is responsible for driving visibility, accountability, and continuous improvement of service performance by analyzing SLA adherence, defining KPIs, and leading structured execution plansespecially for billable divisions!
The Planner will work closely with corporate and cross-functional partners to align processes, build external performance reporting tools, and track service orders that did not meet committed SLAs, translating insights into measurable actions and improvements.
Your day to day responsibilities will include:
- Take ownership and lead the SLA Customer Success platform, supporting efficient service supply chain operations.
- Track and analyze service orders not supported within expected SLA, identifying root causes.
- Ensure consistent SLA definitions, governance, and performance reporting across organizations
- Partner closely with global cross-functional teams to align processes and execution flows
- Define and maintain KPIs for SLA adherence, customer success, and billable performance
- Design and manage external and management reporting tools and dashboards
- Translate performance gaps into clear execution and improvement plans for billable divisions
- Provide data-driven insights, recommendations, and continuous improvement leadership
KLA is proud to be an equal opportunity employer. For this role we are looking for someone who has:
- Shown experience in business analysis, supply chain analytics, service operations, or performance management ideally with a Bachelor's degree in Supply Chain, Business, Economics or a related field
- Strong analytical and problem-solving skills with the ability to translate data into actions
- High proficiency in Excel
- Strong communication skills in English, written and verbal
- Ability to operate in a global, cross-functional environment
- Comfortable presenting insights and recommendations to management and collaborators
Locations
Service Supply Chain Planner in Isle of Wight, Newport employer: KLA CORPORATION UK LIMITED
KLA Corporation is an exceptional employer located in Newport, offering a dynamic work culture that fosters innovation and collaboration among engineers. With a comprehensive benefits package including 25 days of annual leave, a contributory pension scheme, and opportunities for professional growth through structured onboarding and mentoring, KLA is dedicated to supporting its employees' development while working on cutting-edge technologies in the semiconductor industry.
Contact Details:
KLA CORPORATION UK LIMITED Recruitment Team
