At a Glance
- Tasks: Lead the SLA Customer Success platform and enhance service supply chain operations.
- Company: Join KLA, a leader in semiconductor solutions with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, pension scheme, health plan, and more.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real impact by driving service performance and customer success.
- Qualifications: Bachelor's degree in relevant fields and strong analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
Company Overview
The SPTS division of KLA designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC's and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.
Job Description/Preferred Qualifications
This role will be based in Celtic Lakes. Our new 237,000-square-foot Newport facility provides additional production and customer collaboration spaces, including 25,000 square feet of R&D clean rooms, 35,000 square feet of state-of-the-art manufacturing space and tool demo areas, all designed to support development of semiconductor process technologies across advanced packaging, power devices, microelectromechanical systems (MEMS), radio frequency (RF) and photonics sector technology!
We are looking for a Planner to join our Service Supply Chain organization and lead the Service Level Agreement (SLA) Customer Success platform. This role is responsible for driving visibility, accountability, and continuous improvement of service performance by analyzing SLA adherence, defining KPIs, and leading structured execution plans - especially for billable divisions! The Planner will work closely with corporate and cross-functional partners to align processes, build external performance reporting tools, and track service orders that did not meet committed SLAs, translating insights into measurable actions and improvements.
Your day to day responsibilities will include:
- Take ownership and lead the SLA Customer Success platform, supporting efficient service supply chain operations.
- Track and analyze service orders not supported within expected SLA, identifying root causes.
- Ensure consistent SLA definitions, governance, and performance reporting across organizations.
- Partner closely with global cross-functional teams to align processes and execution flows.
- Define and maintain KPIs for SLA adherence, customer success, and billable performance.
- Design and manage external and management reporting tools and dashboards.
- Translate performance gaps into clear execution and improvement plans for billable divisions.
- Provide data-driven insights, recommendations, and continuous improvement leadership.
KLA is proud to be an equal opportunity employer. For this role we are looking for someone who has:
- Bachelor's degree in Industrial Engineering, Supply Chain, Business, Economics, or a related field.
- Shown experience in business analysis, supply chain analytics, service operations, or performance management.
- Strong analytical and problem-solving skills with the ability to translate data into actions.
- High proficiency in Excel and experience working with BI tools (Power BI or similar).
- Strong communication skills in English, written and verbal.
- Shown ability to operate in a global, cross-functional environment.
- Comfortable presenting insights and recommendations to management and collaborators.
Preferred Qualifications
Experience with SLA management, customer success platforms, or service performance frameworks. Background in service supply chain / spare parts / field service operations. Experience working with billable service models.
KLA's benefits package includes:
Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance, generous shift allowance and overtime premiums.
Minimum Qualifications
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Service Supply Chain Planner - SLA & Customer Success in Newport employer: KLA-Belgium
KLA is an exceptional employer, offering a dynamic work environment at our state-of-the-art Newport facility in Celtic Lakes, where innovation thrives in the semiconductor industry. With a strong focus on employee growth, we provide extensive benefits including 25 days of annual leave, a contributory pension scheme, and opportunities for continuous improvement and collaboration across global teams. Join us to be part of a culture that values inclusivity, professional development, and the chance to make a meaningful impact in cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supply Chain Planner - SLA & Customer Success in Newport
✨Tip Number 1
Network like a pro! Reach out to people in the semiconductor industry, especially those at KLA. Use LinkedIn to connect and engage with them. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by understanding KLA's products and services inside out. Dive into their wafer processing solutions and think about how your skills can contribute to their success. Show them you’re not just another candidate, but someone who’s genuinely interested in their mission.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves analysing SLAs and performance metrics, be ready to tackle some real-world scenarios during interviews. Brush up on your analytical thinking and be prepared to share examples of how you've solved similar challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the KLA team. Let’s get you that Service Supply Chain Planner role!
We think you need these skills to ace Service Supply Chain Planner - SLA & Customer Success in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Supply Chain Planner role. Highlight relevant experience in supply chain analytics and service operations, and don’t forget to showcase your analytical skills and proficiency in Excel!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with KLA's mission. Be specific about your experience with SLA management and customer success platforms.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can translate data into actionable insights, so share any relevant experiences that demonstrate this ability.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at KLA-Belgium
✨Know Your SLAs Inside Out
Before the interview, make sure you understand Service Level Agreements (SLAs) thoroughly. Be prepared to discuss how you've managed SLAs in the past and how you can drive accountability and performance improvements in this role.
✨Showcase Your Analytical Skills
Since this role requires strong analytical abilities, come ready with examples of how you've used data to solve problems. Highlight your experience with Excel and BI tools like Power BI, and be prepared to discuss specific KPIs you've defined or tracked.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly, especially when discussing complex topics like service supply chain operations. Consider preparing a few insights or recommendations based on your previous experiences to share during the interview.
✨Demonstrate Cross-Functional Collaboration
This role involves working closely with global teams, so be ready to discuss your experience in cross-functional environments. Share examples of how you've aligned processes and collaborated with different departments to achieve common goals.
