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For Companies At a Glance
- Tasks: Lead product management strategies and ensure high-quality product delivery.
- Company: Join KLA, a leader in semiconductor solutions with a global impact.
- Benefits: Enjoy 25 days annual leave, pension scheme, and a global bonus plan.
- Why this job: Shape the future of technology while working with top industry experts.
- Qualifications: BSc in Engineering or Science; experience in semiconductor environments preferred.
- Other info: Opportunity for travel and career growth in a dynamic, inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
The SPTS division of KLA designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry-leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high-speed RF device ICs and power semiconductors.
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.
Our comprehensive services include:
- Proactive management of tools to identify and improve performance
- Expertise in optics, image processing and motion control with worldwide service engineers
- 24/7 technical support teams and knowledge management systems
- An extensive parts network to ensure worldwide availability of parts
Directs, designs and implements a comprehensive product management strategy. Functions as the central resource with design, manufacturing, quality and test, and marketing as the product(s) move to completion and distribution. Advises those involved in the design, modification, and evaluation of all phases of a specific product or group of products from product definition through production and release (i.e. Product Lifecycle Management). Ensures that products shipped meet specifications and quality goals. Formulates and drives long-term plans for cost/profit control. Promotes use of new technologies and industry-leading trends to product management activities. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Establishes operational objectives and work plans, and delegates assignments to subordinate managers. Senior management reviews objectives to resolve success of operation. Involved in developing, modifying and implementing company policies that affect immediate operations and may also have company-wide effect.
Works on issues where analysis of situations or data requires an in-depth knowledge of organisational objectives, as well as an understanding of company politics. Implements strategic policies when selecting methods, techniques, and evaluation criteria for acquiring results. Establishes and assures alignment to budgets, schedules, work plans and performance requirements.
Erroneous decisions will result in critical delays in schedules and/or unit operations, and may jeopardise overall business activities.
Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of, or gain acceptance from, others in critical situations, without damage to the relationship.
Leads activities of two or more sections or departments through subordinate managers who exercise full supervision in terms of costs, methods, and staffing. In some instances this manager may be responsible for running staff function and may not have subordinate managers.
Skills and qualifications:
- BSc degree or equivalent experience in Engineering, Science or Technical field
- M.Sc/MBA – is an advantage
- In-depth understanding of semiconductor process and interaction within semiconductor production FAB
- Significant experience in a semiconductor/capital equipment environment
- Strong communication and presentation skills
- Prepared to travel about 15% of time to our customers all over the world
KLA's benefits package includes: Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, car allowance, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance.
KLA is proud to be an equal opportunity employer.
Service / Product Support Organisation Manager in Newport employer: KLA-Belgium
Contact Detail:
KLA-Belgium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service / Product Support Organisation Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the semiconductor industry and let them know you're on the hunt for a Service/Product Support Organisation Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching SPTS and KLA thoroughly. Understand their products, services, and recent developments. This will not only help you answer questions but also show your genuine interest in the company and its mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience align with the role of a Service/Product Support Organisation Manager. Highlight your knowledge of semiconductor processes and your ability to lead teams effectively.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at SPTS.
We think you need these skills to ace Service / Product Support Organisation Manager in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service/Product Support Organisation Manager. Highlight relevant experience in product management and any technical skills that align with semiconductor processes.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed products or teams in the past, and don’t forget to express your enthusiasm for working with us at SPTS!
Showcase Your Communication Skills: Since this role involves regular interaction with senior management and customers, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to convey your ideas.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and helps us keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at KLA-Belgium
✨Know Your Product Inside Out
As a Service/Product Support Organisation Manager, it's crucial to have a deep understanding of the products you'll be managing. Research SPTS's wafer processing solutions and be ready to discuss how your experience aligns with their technologies and market applications.
✨Showcase Your Leadership Skills
This role involves leading teams and managing personnel. Prepare examples of how you've successfully led projects or teams in the past. Highlight your ability to delegate effectively and drive results while maintaining team morale.
✨Prepare for Technical Questions
Expect questions that assess your technical knowledge of semiconductor processes and product lifecycle management. Brush up on relevant concepts and be ready to explain how you've applied them in previous roles.
✨Demonstrate Strong Communication Skills
Since this position requires regular interaction with senior management and customers, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you’ve navigated complex situations and influenced stakeholders in the past.
