Division SPTS Customer Engagement Applications Engineer in Newport, Wales

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. KLA focuses more than average on innovation and invests 15% of sales back into R&D.

SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD and molecular vapor deposition (MVD), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments. SPTS operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.

Role Description

Working as part of our Etch Business unit team, the primary responsibilities of this role will be to perform field engineering & application activities related to PVD semiconductor thin film technology. This will involve working on several different process module types and a huge range of applications at multiple customer sites, collecting data, investigating problems & generating new processes to meet the customer requirements, as well as an element of hardware testing. Additional responsibilities would include writing technical reports for both internal and external use. This role will also involve advising both KLA field teams and other members of the Newport team on escalation status, application development and process tuning. This position will be based in Korea and reporting directly into UK business unit. Role will involve some international travel.

Key Duties

• Problem Solving & Trouble Shooting
  • Supporting key customer escalations in the region
  • Data collection & analysis, reporting
  • Detailed problem solving using 8D methodology
• Product & Process development
  • Identifying weaknesses in the product based on customer needs
  • Develop solutions on site with customers for those needs using existing toolset
  • Where outside toolset capability, feeding back customer developments, engagement & needs to UK business unit
  • Develop new processes in line with KLA roadmaps
  • Plan, work and implement solutions in a safe, logical and timely manner
• Tool Qualification
  • Together with the field team obtaining field acceptance on customer’s sites

KLA is proud to be an equal opportunity employer. For this role we are looking for someone who:

• Ability to communicate clearly in verbal and written forms with UK and Korea engineering teams
• Has some industry experience (ideally Semiconductor)
• Educated to Degree level (or equivalent experience) in a chemistry, physics, or other relevant field

Minimum Qualifications

• Master's Level Degree and related work experience of 5 years; Bachelor's Level Degree and related work experience of 7 years
• Experience directly with Etch process development & applications, with some Etch hardware knowledge in semiconductor industry would be highly advantageous.
• A creative and innovative approach to problem solving leading to novel but practical solutions.
• The foresight and ability to collect, filter and analyze data to solve complex problems.
• Good analytical skills including the ability to be hands on in fabs, measuring films, coordinating activities from experiment to result & reporting
• Good oral and written communication skills
• The ability to work both autonomously and as part of a small team.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.