Customer Support Engineer

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Customer Support Engineer

Apply locations GBR-United Kingdom-Remote-SPTS time type Full time posted on Posted 4 Days Ago job requisition id 2527738

Company Overview

The SPTS division of KLA designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry-leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high-speed RF device IC’s, and power semiconductors. SPTS is part of KLA Corporation, which develops industry-leading equipment and services that enable innovation throughout the electronics industry.

Group/Division

The KLA Services team headquartered in Milpitas, CA, is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Job Description/Preferred Qualifications

At KLA, each employee contributes to the advancement of humanity and technology through our industry-leading tools and solutions. Join us to play your part in the KLA story in Livingston, Scotland!

A Customer Support Engineer at KLA is primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing highly sophisticated capital equipment at customer sites.

This is an excellent opportunity for a recent engineering graduate to start their career or an experienced engineer to progress their career in a technically challenging environment!

International travel for training and to customer sites is required for this role. Locations include Singapore, USA, Ireland, Belgium, and Finland.

Key responsibilities:

• Represents the company to the customer and assumes accountability for customer satisfaction with service.
• Assures operational quality of system equipment.
• Coordinates actions with customers to minimize downtime.
• Provides assistance to Installation Engineers and other CSEs in resolving problems. May perform duties associated with Technical Support Engineer.
• Repairs system-level problems based on CSE\’s technical knowledge, education, training, and certification.
• May access and resolve problems existing in customers\’ processes, such as chemical leaks or contamination, and may recommend shutdown of customer fab due to unsafe conditions.
• Prepares field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.

Skills and experience

• Experience with troubleshooting techniques in repairing complex and sophisticated tools.
• Ability to read and interpret electronic/electro-mechanical schematics and drawings.
• Ability to address overall system issues (hardware, software, networking, automation, applications); ability to drive customer improvement programs, change order programs.
• Understanding of customer application/utilization of assigned equipment set in production environment desirable.
• Excellent analytical problem-solving skills.
• Creative thinking approach to deal with customer challenges and needs.
• Excellent oral and written communication skills.
• Team performer with the ability to maintain excellent working relationships with customers and colleagues.

Minimum Qualifications

• Proven related work experience.
• Bachelor’s level Degree in Engineering, Electronics, Electrical Engineering is desirable but not essential.
• A valid driving license is required for the country you will be working in.
• Field service or equipment-related experience on Semiconductor capital equipment is a plus.

We offer a competitive, family-friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.

KLA is committed to creating a diverse workforce and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law.

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