Find out more about this role by reading the information below, then apply to be considered.
KL Talent Solutions is recruiting a Sales & Customer Support Coordinator on behalf of an established and growing manufacturing business based in Durham.
This is a brilliant opportunity for someone who enjoys dealing with customers but also has a strong commercial head on their shoulders.
You'll sit at the centre of the sales and customer journey – capturing new enquiries, keeping opportunities moving, following up with customers and making sure quotations, information, actions and responses don't stall.
We're looking for someone who is bright, bubbly, confident on the phone and seriously organised. Someone who is comfortable picking up the phone rather than hiding behind emails, enjoys speaking with customers and gets satisfaction from keeping things moving.
This isn't a hard-sales role and you won't be expected to technically estimate or schedule work. Instead, you'll provide the organisation, communication and follow-through that helps the commercial team convert opportunities into orders.
What You'll Be Doing
You'll work closely with the sales, commercial and scheduling teams, taking ownership of the coordination surrounding customer enquiries and live opportunities.
Your responsibilities will include:
- Logging and qualifying incoming sales enquiries, capturing key information including the customer, project, potential value, required date, tender status and next action.
- Maintaining an accurate, live record of quotations and opportunities, ensuring every opportunity has a clear owner, next step and follow-up date.
- Speaking directly with customers to obtain missing information, clarify requirements and gather factual project updates.
- Making proactive outbound calls to customers to follow up enquiries, quotations and agreed actions.
- Arranging follow-up conversations between customers and the Business Development Manager or commercial team.
- Tracking outstanding customer queries, design information, approvals and promised responses through to resolution.
- Fielding incoming project calls and making sure they are allocated to the correct person and stage of the internal process. xgikmsk
- Keeping CRM, ERP and other internal systems accurate and up to date.
- Coordin Please click on the apply button to read the full job description
Sales & Customer Support Co-Ordinator in Durham employer: KL TALENT SOLUTIONS
As a family-run business in Darlington with nearly 30 years of experience, we pride ourselves on fostering a supportive and collaborative work culture that values each employee's contributions. We offer competitive benefits, opportunities for professional growth, and a hands-on approach to leadership, ensuring that our team members feel valued and empowered in their roles. Join us to be part of a dedicated team where your skills will make a meaningful impact in the community.
