At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery in a dynamic environment.
- Company: Join K&K Social Resources, a leading international recruiting agency with a strong presence in Europe.
- Benefits: Enjoy a full-time permanent role with competitive salary and opportunities for professional growth.
- Other info: Work in London with a focus on continuous improvement and customer advocacy.
- Why this job: Be the key point of contact, making a real impact on client satisfaction and service excellence.
- Qualifications: Proven experience in client relationship management and strong stakeholder engagement skills required.
The predicted salary is between 60000 - 80000 £ per year.
K&K Social Resources & Development GmbH is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in the UK which is actively hiring candidates to expand its teams.
Employment Type: Full-time Permanent
Location: London, UK
Key Responsibilities
- Client Relationship Management: Act as the primary point of contact for Central Team stakeholders. Build and maintain strong, trusted relationships with Central Team, Programme stakeholders, and user organisations. Ensure a structured and proactive engagement model across all service layers. Represent governance forums, service reviews, and stakeholder meetings.
- Service Delivery Alignment: Ensure service delivery aligns with contractual commitments and Service Level Agreements (SLAs). Work closely with Service Delivery, Technical, and Functional teams to translate client requirements into actionable delivery plans. Ensure service performance meets expectations. Monitor service health and proactively address risk areas.
- Stakeholder Communication & Engagement: Establish effective communication channels between stakeholders, enabling clear feedback loops and timely communication of service updates, risks, and changes. Support programme-wide communication strategies that ensure stakeholders understand service capabilities and changes. Facilitate collaboration across user communities and delivery teams.
- Issue Escalation & Resolution Management: Act as the escalation point for critical service issues and customer concerns. Coordinate resolution across Application Support teams, Infrastructure and Technical teams, and Change & Release teams. Ensure timely resolution and transparent communication throughout incident lifecycles. Maintain customer confidence during service disruptions.
- Continuous Improvement & Customer Advocacy: Identify service improvement opportunities based on customer feedback, service performance trends, and operational challenges. Promote adoption of best practices across organisations. Work with delivery teams to implement service improvement initiatives.
- Governance & Reporting: Provide regular reporting on customer satisfaction, service performance, risks, and escalations. Participate in joint governance forums with programme leadership. Ensure adherence to governance, compliance, and audit expectations.
Key Skills & Experience
- Essential: Proven experience in client relationship management within IT services or managed services environments. Strong stakeholder management experience in complex, multi-party programmes. Experience working with the public sector. Knowledge of service delivery frameworks (ITIL or similar).
- Desirable: Experience with Oracle E-Business Suite/systems. Understanding of HR, Payroll, and workforce systems. Experience in large-scale transformation or transition programmes.
Key Competencies
- Stakeholder relationship management.
- Strategic communication and influencing.
- Service orientation and customer focus.
- Problem-solving and escalation management.
- Commercial awareness and contractual understanding.
Preferred: Should be an excellent planner when it comes to release planning and other delivery planning. Should have excellent problem-solving skills. Responsible for coaching and mentoring team members with experience of managing 5+ team members. Experience with Lean/Agile development methodologies & ITIL Methodologies.
Note: Applicants for employment in the UK should possess work authorization, which does not require sponsorship by the employer for a visa.
Principal Consultant-Customer Relationship in Warrington employer: K&K Talents
K&K Social Resources & Development GmbH is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong commitment to employee growth, we provide extensive training opportunities and a culture that values continuous improvement and customer advocacy. Join us to be part of a supportive team that prioritises meaningful relationships and impactful service delivery in the ever-evolving IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Consultant-Customer Relationship in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. Building relationships can often lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Principal Consultant, you’ll need to engage with various stakeholders. Role-play common scenarios with a friend or mentor to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Principal Consultant-Customer Relationship in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Principal Consultant-Customer Relationship role. Highlight your experience in client relationship management and stakeholder engagement, as these are key for us. Use specific examples that showcase your skills in service delivery and communication.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with IT services and how you can contribute to our client's success. Keep it concise but impactful!
Showcase Relevant Experience:When filling out your application, make sure to emphasise your experience with service delivery frameworks like ITIL. If you've worked on large-scale transformation programmes or have knowledge of Oracle E-Business Suite, let us know! We love seeing relevant experience.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at K&K Talents
✨Know Your Stakeholders
Before the interview, research the key stakeholders you’ll be working with. Understand their roles and how they fit into the bigger picture. This will help you demonstrate your ability to build strong relationships and show that you’re proactive about engaging with them.
✨Showcase Your Service Delivery Knowledge
Be prepared to discuss your experience with service delivery frameworks like ITIL. Think of specific examples where you ensured service performance met expectations or addressed risk areas. This will highlight your alignment with the role's requirements.
✨Communicate Clearly
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely. Use examples from your past experiences to illustrate how you’ve established effective communication channels and facilitated collaboration among teams.
✨Emphasise Continuous Improvement
Prepare to talk about how you've identified service improvement opportunities in previous roles. Share specific instances where you promoted best practices or implemented initiatives based on customer feedback. This will show your commitment to customer advocacy and continuous improvement.
