At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery in a dynamic environment.
- Company: Join K&K Social Resources, a leading international recruiting agency with a strong presence in Europe.
- Benefits: Enjoy a full-time permanent role with competitive salary and opportunities for professional growth.
- Other info: Work in London with a focus on continuous improvement and team collaboration.
- Why this job: Be the key point of contact, making a real impact on client satisfaction and service excellence.
- Qualifications: Proven experience in client relationship management and strong stakeholder engagement skills required.
The predicted salary is between 60000 - 80000 £ per year.
K&K Social Resources & Development GmbH is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in the UK which is actively hiring candidates to expand its teams.
Employment Type: Full-time Permanent
Location: London, UK
Key Responsibilities
- Client Relationship Management
- Act as the primary point of contact for Central Team stakeholders.
- Build and maintain strong, trusted relationships with Central Team, Programme stakeholders and user organisations.
- Ensure a structured and proactive engagement model across all service layers.
- Represent governance forums, service reviews, and stakeholder meetings.
- Service Delivery Alignment
- Ensure service delivery aligns with contractual commitments and Service Level Agreements (SLAs).
- Work closely with Service Delivery, Technical, and Functional teams to translate client requirements into actionable delivery plans.
- Ensure service performance meets expectations.
- Monitor service health and proactively address risk areas.
- Stakeholder Communication & Engagement
- Establish effective communication channels between stakeholders, enabling clear feedback loops.
- Timely communication of service updates, risks, and changes.
- Support programme-wide communication strategies that ensure stakeholders understand service capabilities and changes.
- Facilitate collaboration across user communities and delivery teams.
- Issue Escalation & Resolution Management
- Act as the escalation point for critical service issues and customer concerns.
- Coordinate resolution across Application Support teams, Infrastructure and Technical teams, and Change & Release teams.
- Ensure timely resolution and transparent communication throughout incident lifecycles.
- Maintain customer confidence during service disruptions.
- Continuous Improvement & Customer Advocacy
- Identify service improvement opportunities based on customer feedback, service performance trends, and operational challenges.
- Promote adoption of best practices across organisations.
- Work with delivery teams to implement service improvement initiatives.
- Governance & Reporting
- Provide regular reporting on customer satisfaction, service performance, risks, and escalations.
- Participate in joint governance forums with programme leadership.
- Ensure adherence to governance, compliance, and audit expectations.
Key Skills & Experience
- Essential:
- Proven experience in client relationship management within IT services or managed services environments.
- Strong stakeholder management experience in complex, multi-party programmes.
- Experience working with public sector.
- Knowledge of service delivery frameworks (ITIL or similar).
- Desirable:
- Experience with Oracle E-Business Suite/systems.
- Understanding of HR, Payroll, and workforce systems.
- Experience in large-scale transformation or transition programmes.
Key Competencies
- Stakeholder relationship management.
- Strategic communication and influencing.
- Service orientation and customer focus.
- Problem-solving and escalation management.
- Commercial awareness and contractual understanding.
Preferred:
- Excellent planner for release planning and other delivery planning.
- Excellent problem-solving skills.
- Responsible for coaching and mentoring team members with experience of managing 5+ team members.
- Experience with Lean/Agile development methodologies & ITIL Methodologies.
Note: Applicants for employment in the UK should possess work authorization, which does not require sponsorship by the employer for a visa.
Principal Consultant-Customer Relationship in London employer: K&K Talents
K&K Talents is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation meets tradition in the insurance sector. With a strong focus on employee development and growth opportunities, we empower our team to lead transformative Guidewire programs while fostering a collaborative culture that values client engagement and expertise. Join us to be part of a forward-thinking company that champions your career in the thriving P&C and specialty insurance market.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Consultant-Customer Relationship in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your experience in client relationship management and service delivery alignment, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can bring their expertise in stakeholder management and service improvement to our clients.
We think you need these skills to ace Principal Consultant-Customer Relationship in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Principal Consultant-Customer Relationship. Highlight your experience in client relationship management and stakeholder engagement, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your understanding of service delivery frameworks and how your skills align with our needs. Keep it engaging and personal.
Showcase Relevant Experience:When detailing your work history, focus on experiences that demonstrate your ability to manage complex programmes and improve service delivery. We want to see how you've made an impact in previous roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at K&K Talents
✨Know Your Stakeholders
Before the interview, research the key stakeholders you might be working with. Understand their roles and how they fit into the organisation. This will help you demonstrate your ability to build strong relationships and show that you’re proactive about engaging with them.
✨Showcase Your Service Delivery Knowledge
Be prepared to discuss your experience with service delivery frameworks like ITIL. Think of specific examples where you've ensured service performance met expectations or addressed risk areas. This will highlight your alignment with the role's requirements.
✨Communicate Clearly
Effective communication is crucial for this position. Practice articulating your thoughts clearly and concisely. Use examples from your past experiences to illustrate how you've established effective communication channels and facilitated collaboration among teams.
✨Emphasise Continuous Improvement
Think about instances where you've identified service improvement opportunities based on customer feedback or performance trends. Be ready to discuss how you implemented these improvements and the impact they had. This shows your commitment to customer advocacy and operational excellence.
