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For Companies At a Glance
- Tasks: Lead client relationships, manage operations, and drive revenue growth in a dynamic environment.
- Company: Join K&K Social Resources, a leading international recruiting agency since 1993.
- Benefits: Enjoy a permanent role with opportunities for professional growth and development.
- Why this job: Be part of a transformative team that shapes the future of the Insurance industry.
- Qualifications: Experience in operations management and client engagement is essential.
- Other info: Must have UK work authorization; no visa sponsorship available.
The predicted salary is between 43200 - 72000 £ per year.
K&K Social Resources & Development GmbH is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in the United Kingdom, who is actively hiring candidates to expand their teams.
Location: Romford, England, United Kingdom
Employment Type: Permanent Role
Role and Responsibilities
- Client Engagement and Relationship
- Develop meaningful strategic approaches for all existing and new clients.
- Utilize strategic agility to identify and solve problems for specific client business or brand issues.
- Maintain and develop key client relationships.
- Implement strategic branding and practice-specific resources into team.
- Identify, execute and convert client business opportunities.
- Perform project based on client requirements and gain client confidence.
- Educate clients and influence to sell strategic and creative solutions.
- Conduct negotiations in mutual best interest of clients.
- Attain positive reviews from clients on quarterly client satisfaction survey (ACSAT).
- Initiate and execute client revenue producing engagements and attain targets.
- Assist project managers to direct complex large scale client engagements.
- Direct client strategic planning engagements.
- Responsible direct line of sight to the end to end delivery requirements for the client – includes delivery of onshore and offshore operations.
- Own the onshore operations for their respective client area viz. contact centre, client finance area, actuarial and IQA etc.
- People Management for onshore and indirect management for offshore e.g. morale, motivations, incentives etc.
- Deliver on the continuous improvement and transformation programme Year on Year basis the goals set by the business annually/3year/5 year plan.
- Develop and build expertise on the Insurance domain developing a vision for the future on service and propositions for the Insurance business.
- Lead and motivate the development and delivery of the IBS modernization of the Product and Technology estate.
- Develop win-win solutions for clients and grow the size of the relationship with the concerned client.
- Identify new emerging needs of our clients and solution new product and services for the client area.
- Monitor and manage account profitability above margin targets.
- Plan and implement on the cost optimization programme to deliver on the cost agenda.
- Develop and attain accurate quarterly and annual revenue forecasts for every account.
- Present weekly/monthly/quarterly/annual performance report.
Note: Applicants for employment in the United Kingdom should possess work authorization which does not require sponsorship by the employer for a visa.
Director of Operations employer: K&K Talents
Contact Detail:
K&K Talents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations
✨Tip Number 1
Network with professionals in the operations and client engagement sectors. Attend industry events or webinars where you can meet potential colleagues or clients, as personal connections can often lead to job opportunities.
✨Tip Number 2
Research the company culture and values of K&K Social Resources & Development GmbH and their clients. Tailor your conversations during interviews to reflect how your experience aligns with their mission and how you can contribute to their goals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and delivered on operational goals in previous roles. Highlight your strategic thinking and problem-solving skills that are crucial for this position.
✨Tip Number 4
Stay updated on trends in the insurance domain and operational management. Being knowledgeable about current challenges and innovations in the field will help you stand out as a candidate who is ready to lead and innovate.
We think you need these skills to ace Director of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, client engagement, and strategic planning. Use specific examples that demonstrate your ability to develop client relationships and manage delivery requirements.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Director of Operations role. Emphasise your strategic agility and problem-solving skills, and explain how you can contribute to the company's goals.
Showcase Leadership Skills: In your application, provide examples of how you've successfully led teams and managed people. Highlight any experience with motivating staff and driving continuous improvement initiatives.
Demonstrate Industry Knowledge: Research the insurance domain and include insights in your application. Show that you understand the challenges and opportunities within the industry, and how you can help the company grow its client relationships.
How to prepare for a job interview at K&K Talents
✨Understand the Company and Its Clients
Before your interview, research K&K Social Resources & Development GmbH and their clients. Understand their business model, key clients, and the challenges they face in the industry. This knowledge will help you demonstrate your strategic thinking and how you can contribute to client engagement.
✨Showcase Your Leadership Skills
As a Director of Operations, you'll need to lead teams effectively. Prepare examples of how you've motivated teams, managed conflicts, and driven performance improvements in previous roles. Highlight your experience in people management and how it aligns with the company's goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and strategic agility. Think of specific instances where you've identified client needs, developed solutions, and achieved positive outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Discuss Revenue and Profit Management Strategies
Be ready to discuss your approach to revenue and profit management. Share your experience in developing win-win solutions for clients and how you've successfully managed account profitability. This will show your understanding of the financial aspects of the role and your ability to drive growth.
