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For Companies At a Glance
- Tasks: Lead client relationships, manage operations, and drive revenue growth in a dynamic environment.
- Company: Join K&K Social Resources, a leading international recruiting agency since 1993.
- Benefits: Enjoy a permanent role with opportunities for professional growth and development.
- Why this job: Be part of a transformative team that shapes the future of the Insurance industry.
- Qualifications: Experience in operations management and client engagement is essential.
- Other info: Location: Romford, England; work authorization required.
The predicted salary is between 43200 - 72000 £ per year.
K&K Social Resources & Development GmbH is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in the United Kingdom, who is actively hiring candidates to expand their teams.
Location: Romford, England, United Kingdom
Employment Type: Permanent Role
Role and Responsibilities
- Client Engagement and Relationship
- Develop meaningful strategic approaches for all existing and new clients.
- Utilize strategic agility to identify and solve problems for specific client business or brand issues.
- Maintain and develop key client relationships.
- Implement strategic branding and practice-specific resources into team.
- Identify, execute and convert client business opportunities.
- Perform project based on client requirements and gain client confidence.
- Educate clients and influence to sell strategic and creative solutions.
- Conduct negotiations in mutual best interest of clients.
- Attain positive reviews from clients on quarterly client satisfaction survey (ACSAT).
- Initiate and execute client revenue producing engagements and attain targets.
- Assist project managers to direct complex large scale client engagements.
- Direct client strategic planning engagements.
- Responsible direct line of sight to the end to end delivery requirements for the client – includes delivery of onshore and offshore operations.
- Own the onshore operations for their respective client area viz. contact centre, client finance area, actuarial and IQA etc.
- People Management for onshore and indirect management for offshore e.g. morale, motivations, incentives etc.
- Deliver on the continuous improvement and transformation programme Year on Year basis the goals set by the business annually/3year/5 year plan.
- Develop and build expertise on the Insurance domain developing a vision for the future on service and propositions for the Insurance business.
- Lead and motivate the development and delivery of the IBS modernization of the Product and Technology estate.
- Develop win-win solutions for clients and grow the size of the relationship with the concerned client.
- Identify new emerging needs of our clients and solution new product and services for the client area.
- Monitor and manage account profitability above margin targets.
- Plan and implement on the cost optimization programme to deliver on the cost agenda.
- Develop and attain accurate quarterly and annual revenue forecasts for every account.
- Present weekly/monthly/quarterly/annual performance report.
Note: Applicants for employment in the United Kingdom should possess work authorization which does not require sponsorship by the employer for a visa.
Contact Detail:
K&K Talents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations
✨Tip Number 1
Network with professionals in the operations and client engagement sectors. Attend industry events or webinars where you can meet potential colleagues or clients, as building relationships is key for a Director of Operations role.
✨Tip Number 2
Familiarise yourself with the latest trends in operational management and client relationship strategies. Being knowledgeable about current best practices will help you stand out during interviews and discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and improved operational efficiency in your previous roles. Real-life success stories can demonstrate your capability and fit for the position.
✨Tip Number 4
Research K&K Social Resources & Development GmbH and their clients thoroughly. Understanding their business model and challenges will allow you to tailor your conversations and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Director of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, client engagement, and strategic planning. Use specific examples that demonstrate your ability to develop client relationships and manage delivery requirements.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Director of Operations role. Emphasise your strategic agility and problem-solving skills, and explain how you can contribute to the company's goals and client satisfaction.
Showcase Leadership Skills: In your application, provide examples of how you've successfully led teams and managed people. Highlight your experience in motivating staff and driving continuous improvement initiatives.
Highlight Industry Knowledge: Demonstrate your understanding of the insurance domain and any relevant experience you have. Mention any insights you have into emerging client needs and how you can develop solutions to meet those needs.
How to prepare for a job interview at K&K Talents
✨Understand the Company and Its Clients
Before the interview, research K&K Social Resources & Development GmbH and their clients. Understand their business model, client engagement strategies, and recent projects. This knowledge will help you demonstrate your interest and ability to contribute effectively.
✨Showcase Your Strategic Thinking
As a Director of Operations, strategic agility is key. Prepare examples from your past experiences where you've identified problems and implemented successful solutions for clients. Be ready to discuss how you can apply this thinking to the role.
✨Demonstrate People Management Skills
Highlight your experience in managing teams, both onshore and offshore. Discuss how you've motivated teams, improved morale, and driven performance. This will show your potential employer that you can lead effectively in a complex operational environment.
✨Prepare for Revenue and Profit Management Questions
Expect questions about how you've managed profitability and revenue growth in previous roles. Be prepared to discuss specific strategies you've used to optimise costs and increase account profitability, as this is crucial for the position.
