Field Technician Patient IT support
Field Technician Patient IT support

Field Technician Patient IT support

Liverpool Full-Time 22000 - 29000 £ / year (est.) No home office possible
K

At a Glance

  • Tasks: Install and train patients on tech in their homes, manage stock, and support clinicians.
  • Company: Join a leading UK healthcare solutions provider revolutionising patient care with innovative technology.
  • Benefits: Enjoy a competitive salary, car allowance, mileage claims, and full training.
  • Why this job: Make a real impact on lives while working with passionate colleagues in a fast-growing company.
  • Qualifications: Must have a full, clean UK driving licence and a friendly, professional attitude.
  • Other info: Flexible rota covering Monday to Sunday; DBS check required before starting.

The predicted salary is between 22000 - 29000 £ per year.

Job Description

Vacancy No: ATAW110725

Field Technician

Salary: £25,250 + £3,000 car allowance

Liverpool based

Technicians also claim back 30p a mile, going to 25p a mile after 10,000 miles.

Expenses are paid on a fortnightly basis.

Working on a rota covering Monday – Sunday, 8am – 8pm, 37.5 hours.

The two current rota patterns are: Tuesday – Saturday & Sunday – Thursday

Are you looking for a new and interesting career? A new opportunity for which you will receive full training. Then please read on……

You will be trained to install the appropriate Android and iOS based technology in patient’s properties and deliver the appropriate training to the patient in their home or care home. You will also be required to deliver stock and training to clinicians. The role will be based in the Cheshire & Merseyside region, our base operations are located in Liverpool.

Want to work with health and social care data to help our customers save lives? Want to work at the cutting edge of technology to improve the lives of millions of individuals across the UK and beyond? Want to work with passionate and supportive colleagues in a fast-growing company that cares?

The client is a leading UK supplier of integrated healthcare solutions to the NHS. Their software solutions are helping to revolutionise patient care across the country, driving improved patient outcomes and patient satisfaction and delivering greater efficiency across the healthcare system. You will also be required to deliver stock and training to clinicians.

The role will be based in the Cheshire & Merseyside region, their base operations are located in Liverpool.

Typical service visit tasks are:

  • Setting up equipment in patients’ home/care home
  • Delivery of equipment to hospital virtual ward teams
  • Training the use of equipment and relevant peripherals to patients and clinicians (BP monitor, SPO2 Oximeter, Scales, Thermometer etc)
  • Tracking location and status of stock through relevant IT systems
  • Basic service calls for routine issues
  • Maintenance of Software and Hardware supporting upgrades and ongoing development
  • Stock Management
  • You will manage your own car stock.

You will require your own vehicle and a full, clean UK driving licence to complete installations and deliveries. Mileage will be claimed, with mileage expenses subject to the client’s expense policy.

Product Development:

As a technology company the client is constantly developing new and existing products for both Hardware and Software. You will be expected to report patient, clinician and employee feedback ongoing to support such developments.

Overview:

You will be the face-to-face contact of the company with patients / users and so should have the necessary skills to maintain a warm friendly atmosphere.

On a rota basis, you will be expected to work with a "get the job done" attitude to meet the demands of contractual SLAs. Patient availability may result in different combinations of hours typically between 8am and 8pm.

You will be required to undergo a full disclosure and barring service (DBS) check before commencement of employment.

Field Technician Patient IT support employer: KJT Recruitment Ltd

As a leading UK supplier of integrated healthcare solutions, this company offers an exceptional work environment for Field Technicians in the Cheshire & Merseyside region. With a strong focus on employee growth through comprehensive training and a supportive team culture, you will play a vital role in improving patient care while enjoying competitive benefits such as a generous car allowance and mileage reimbursement. Join a passionate team dedicated to making a difference in healthcare technology and experience the satisfaction of contributing to meaningful outcomes for patients across the UK.
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Contact Detail:

KJT Recruitment Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Field Technician Patient IT support

✨Tip Number 1

Familiarise yourself with the specific technologies and equipment mentioned in the job description, such as BP monitors and oximeters. Understanding how these devices work will not only help you during the interview but also demonstrate your genuine interest in the role.

✨Tip Number 2

Since this role involves direct interaction with patients and clinicians, practice your communication skills. Role-playing scenarios where you explain technical concepts to non-technical individuals can be incredibly beneficial.

✨Tip Number 3

Research the company’s mission and values, especially their focus on improving patient care through technology. Being able to articulate how your personal values align with theirs can set you apart from other candidates.

✨Tip Number 4

Prepare questions to ask during the interview about the training process and ongoing product development. This shows that you are proactive and genuinely interested in contributing to the company's growth and success.

We think you need these skills to ace Field Technician Patient IT support

Technical Support Skills
Knowledge of Android and iOS Systems
Patient Interaction Skills
Training and Instruction Skills
Stock Management
Basic IT Troubleshooting
Communication Skills
Customer Service Orientation
Time Management
Driving Skills with a Full UK Driving Licence
Attention to Detail
Problem-Solving Skills
Adaptability to Changing Environments
Team Collaboration

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in healthcare settings. Emphasise any previous roles where you've worked directly with patients or clinicians, as this will show your suitability for the Field Technician position.

Craft a Compelling Cover Letter: Write a cover letter that explains why you're interested in this role and how your skills align with the job description. Mention your ability to work independently, your customer service skills, and your willingness to learn new technologies.

Highlight Technical Skills: In your application, be sure to mention any technical skills you possess, especially related to Android and iOS technology. If you have experience with medical equipment or software, make that clear as well.

Show Enthusiasm for Patient Care: Express your passion for improving patient outcomes and your commitment to providing excellent service. This role is about more than just technical skills; it's also about making a positive impact on people's lives.

How to prepare for a job interview at KJT Recruitment Ltd

✨Understand the Role

Make sure you thoroughly read the job description and understand the responsibilities of a Field Technician. Be prepared to discuss how your skills and experiences align with the tasks, such as setting up equipment and training patients.

✨Showcase Your Communication Skills

As you'll be interacting with patients and clinicians, it's crucial to demonstrate your ability to communicate clearly and empathetically. Prepare examples of how you've effectively communicated in previous roles or situations.

✨Familiarise Yourself with Technology

Since the role involves working with various medical devices and software, brush up on your knowledge of Android and iOS technologies. Being able to discuss these confidently will show your readiness for the position.

✨Prepare Questions

Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the training process or how the team collaborates to improve patient care.

Field Technician Patient IT support
KJT Recruitment Ltd
K
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