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- Tasks: Be the go-to person for customer queries and manage prescription orders.
- Company: Join a supportive team in Leeds focused on outstanding customer care.
- Benefits: Enjoy a competitive salary, Monday to Friday shifts, and a friendly work environment.
- Why this job: Make a real impact by helping customers while developing your communication skills.
- Qualifications: Strong communication skills and a confident phone manner are essential.
- Other info: Flexible working hours with occasional Saturday shifts; equal opportunity employer.
Location: LS2, Leeds, West Yorkshire
Salary/Rate: £12.21/hour
Shifts: Monday to Friday 08.30am - 5.00pm, 1 in 4 Saturday shift required - 8am till 1pm
Summary of the role: The Customer Care / Prescription Management Advisor will be responsible for delivering an outstanding customer experience as the main point of contact for all day-to-day customer queries. They will also be responsible for placing and managing orders, answering calls, providing product information, and helping customers by being informative, empathetic, and eager to solve queries quickly, politely, and professionally.
Main Responsibilities:
- Managing incoming calls and customer service enquiries via email in a timely manner
- Process customer orders received via inbound and outbound telephone, email, post or EPS
- All aspects of prescription management
- Identifying and assessing customer needs
- Open and maintain customer accounts by recording up to date and accurate account information
- Resolve product or service problems by clarifying the customer's complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Contribute to team effort by accomplishing related results as needed
- Meet personal/team targets as required
- Show sensitivity and discretion to our customers and understand the need for strict confidentiality at all times
- Develop strong relationships with customers to support retention and growth
- Record all customer complaints as per the current process
- Identify opportunities to refer to product specialists
- Complete additional tasks as required to support the team
Skills:
- Excellent communication and listening skills
- Experience in taking orders and entering on CRM
- Ability to deal with customer complaints
- Confident telephone manner
If you are interested in our job offer, please apply today or give us a call. Please note that we reserve the right to close the vacancy prior to the application deadline/closing date once a sufficient number of applications have been received. If you haven't heard back from us within 2 weeks, please assume that unfortunately on this occasion your application has been unsuccessful.
Baker Recruitment Group is an equal opportunities recruiter, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. We act as an employment business in relation to this vacancy.
Contact Detail:
KJT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care prescription Advisor
✨Tip Number 1
Familiarise yourself with common customer care scenarios, especially those related to prescription management. Understanding the typical queries and complaints can help you respond confidently during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you articulate your thoughts clearly and demonstrate your empathetic approach to problem-solving.
✨Tip Number 3
Research StudySmarter and our values, particularly around customer service. Being able to align your personal values with ours can make a strong impression during the interview.
✨Tip Number 4
Prepare questions to ask during the interview that show your interest in the role and the company. Inquiring about team dynamics or customer care strategies can highlight your enthusiasm for the position.
We think you need these skills to ace Customer Care prescription Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and prescription management. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and empathy. Mention specific examples of how you've successfully handled customer queries or complaints in the past, as this is crucial for the Customer Care Advisor role.
Highlight Relevant Skills: Emphasise your excellent communication and listening skills, as well as your ability to manage customer complaints. These are key attributes for the position, so make sure they stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer care.
How to prepare for a job interview at KJT Recruitment Ltd
✨Showcase Your Communication Skills
As a Customer Care Prescription Advisor, excellent communication is key. During the interview, demonstrate your ability to listen actively and respond clearly. Use examples from past experiences where you successfully resolved customer queries or complaints.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your problem-solving skills. Practice handling common customer scenarios, such as managing complaints or providing product information, to show your capability in real-time situations.
✨Highlight Empathy and Professionalism
The role requires a sensitive approach to customer interactions. Be prepared to discuss how you’ve shown empathy in previous roles. Share specific instances where you maintained professionalism while addressing customer concerns.
✨Familiarise Yourself with Prescription Management
Understanding the basics of prescription management will give you an edge. Research common processes and terminology related to prescriptions so you can speak confidently about them during the interview.
