Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive sales and deliver exceptional customer service in a dynamic retail environment.
- Company: Join a franchise partner of the UK's biggest mobile and telecommunications company.
- Benefits: Full training provided, competitive pay, and opportunities for career growth.
- Other info: Exciting team atmosphere with a focus on achieving targets and personal development.
- Why this job: Kickstart your retail career while working with the latest tech and helping customers.
- Qualifications: Passion for technology and excellent communication skills; retail experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Do you have a passion for delivering excellent customer service? Are you interested in a career within retail sales? Do you thrive in a target driven environment? If the above sounds like you, then we want to hear from you!
Our Client is a Franchise Partner of the Biggest Mobile and Telecommunications company in the UK. We are looking to recruit motivated Retail Sales Advisors to join their store.
As a Sales Advisor, you will play a key role in driving sales and performance in your store. You will work alongside the store management and sales colleagues to achieve personal and branch targets to make your store a success. You will be the first point of contact for potential customers, so will be expected to provide an exceptional level of customer service whilst driving sales opportunities through effective customer interaction.
This role would suit someone currently working in retail sales, but sales experience from other sectors would also be of interest to us. Perhaps you currently work in telesales or in a Call Centre and are interested in starting a career in retail. Previous experience is not essential as full training will be given.
TYPICAL DAY TO DAY TASKS:
- Help reach and exceed sales targets set by Branch Manager
- Keep up to date with the latest products & services on offer
- Meet and greet customers, deliver a world class customer experience to every customer you interact with.
- Process sales transactions (mobile broadband, sim subscriptions and general sales)
- Cross and upsell products and services at every given opportunity and use effectively next best activity.
- Carry out demonstrations of devices and accessories
- Handle challenges presented by customers in a positive and constructive manner. If deemed ideal, share and follow them up within the team with your seniors.
- Know and apply the data protection laws when and where relevant.
- Make sure stores are clean and tidy at all times.
About You:
- You should have a good understanding of technology - particularly when it comes to mobile phones, tablets etc.
- You should be an excellent communicator with a natural flair for sales and customer experience.
Retail Customer Advisor in Surbiton employer: Kiwie
Contact Detail:
Kiwie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor in Surbiton
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Retail Customer Advisor. Think about how you'd handle tricky customer interactions or upselling opportunities. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals. Plus, it shows you're proactive and serious about landing the job.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly. It makes it easier for us to spot your enthusiasm and commitment to joining our team. So, hit that apply button and let’s get started!
We think you need these skills to ace Retail Customer Advisor in Surbiton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering excellent customer service shine through. Share any relevant experiences where you’ve gone above and beyond for customers, as this will resonate with us.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Customer Advisor role. Mention specific examples that demonstrate your ability to thrive in a target-driven environment.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to apply through our website! This ensures your application gets to the right place and helps us keep track of all applicants. Plus, it’s super easy to do!
How to prepare for a job interview at Kiwie
✨Know Your Products
Before the interview, make sure you’re familiar with the latest mobile phones and services offered by the company. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Whether it’s from retail or another sector, having specific stories ready will demonstrate your ability to connect with customers and handle challenges effectively.
✨Practice Your Sales Techniques
Think about how you would upsell or cross-sell products during a customer interaction. Practising these techniques can help you articulate your sales approach during the interview, showing that you understand the importance of driving sales.
✨Be Ready for Role-Play Scenarios
Many interviews for retail positions include role-play scenarios to assess your customer interaction skills. Be prepared to engage in a mock sales conversation, showcasing your ability to meet customer needs while achieving sales targets.