At a Glance
- Tasks: Drive sales and deliver exceptional customer service in a dynamic retail environment.
- Company: Join a franchise of the UK's biggest mobile and telecommunications company.
- Benefits: Full training provided, competitive pay, and opportunities for career growth.
- Other info: Exciting team atmosphere with a focus on personal and branch success.
- Why this job: Kickstart your retail career while working with the latest tech products.
- Qualifications: Passion for customer service and a flair for sales; experience not essential.
The predicted salary is between 20000 - 30000 £ per year.
Do you have a passion for delivering excellent customer service? Are you interested in a career within retail sales? Do you thrive in a target driven environment? If the above sounds like you, then we want to hear from you!
Our Client is a Franchise Partner of the Biggest Mobile and Telecommunications company in the UK. We are looking to recruit motivated Retail Sales Advisors to join their store. As a Sales Advisor, you will play a key role in driving sales and performance in your store. You will work alongside the store management and sales colleagues to achieve personal and branch targets to make your store a success.
You will be the first point of contact for potential customers, so will be expected to provide an exceptional level of customer service whilst driving sales opportunities through effective customer interaction. This role would suit someone currently working in retail sales, but sales experience from other sectors would also be of interest to us. Perhaps you currently work in telesales or in a Call Centre and are interested in starting a career in retail. Previous experience is not essential as full training will be given.
TYPICAL DAY TO DAY TASKS- Help reach and exceed sales targets set by Branch Manager
- Keep up to date with the latest products & services on offer
- Meet and greet customers, deliver a world class customer experience to every customer you interact with
- Process sales transactions (mobile broadband, sim subscriptions and general sales)
- Cross and upsell products and services at every given opportunity and use effectively next best activity
- Carry out demonstrations of devices and accessories
- Handle challenges presented by customers in a positive and constructive manner
- If deemed ideal, share and follow them up within the team with your seniors
- Know and apply the data protection laws when and where relevant
- Make sure stores are clean and tidy at all times
You should have a good understanding of technology - particularly when it comes to mobile phones, tablets etc. You should be an excellent communicator with a natural flair for sales and customer experience.
Retail Customer Advisor employer: Kiwie Ltd
Join a dynamic team as a Retail Customer Advisor with our client, a leading franchise partner of the UK's largest mobile and telecommunications company. Enjoy a vibrant work culture that prioritises exceptional customer service and offers comprehensive training to help you excel in your role. With opportunities for personal growth and development, this position not only allows you to thrive in a target-driven environment but also provides a chance to be part of a supportive team dedicated to achieving success together.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you walk into that interview, you can show them you're not just another candidate – you’re genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different customer scenarios. This will help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Retail Customer Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering top-notch customer service in your application. We want to see that you genuinely care about helping customers and creating a great experience for them.
Tailor Your Application:Don’t just send the same CV everywhere! Take a moment to tweak your application to match the job description. Mention any relevant experience, even if it’s from other sectors like telesales or call centres, to show us why you’re a great fit.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Kiwie Ltd
✨Know Your Products
Before the interview, make sure you’re familiar with the latest mobile phones and services offered by the company. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role and ready to provide excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Whether it’s from retail, telesales, or any other sector, be ready to discuss how you handled customer interactions and resolved issues effectively.
✨Demonstrate Your Sales Acumen
Think of specific instances where you successfully met or exceeded sales targets. Be prepared to share these stories during the interview, highlighting your ability to upsell and cross-sell products, as this is crucial for a Retail Customer Advisor.
✨Practice Positive Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Engage in mock interviews with friends or family, focusing on maintaining a positive tone and body language, which will help you connect better with potential customers.
