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- Tasks: Lead a team to drive sales and deliver exceptional customer service.
- Company: Join a franchise of the UK's biggest mobile and telecommunications company.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Be part of a successful team with a focus on customer experience.
- Why this job: Make an impact by helping customers while achieving sales targets.
- Qualifications: Experience in retail sales and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
Do you have a passion for delivering excellent customer service? Do you have experience in leading a team? Do you thrive in a target driven environment? If the above sounds like you, then we want to hear from you!
My Client is a Franchise Partner of the Biggest Mobile and Telecommunications company in the UK. We are looking to recruit a Senior Sales Advisor to join a successful store. As a Senior Sales Advisor, you will play a key role in driving sales and performance in your store. You will work alongside the store management and sales colleagues to achieve personal and branch targets to make your store a success.
You will be responsible for leading the team to convert customers into sales by giving great service, leading by example and identifying and assisting customers who require help. You will be the first point of contact for potential customers so will be expected to provide an exceptional level of customer service whilst driving sales opportunities through effective customer interaction. This role would suit someone currently working in retail sales in a similar role.
Responsibilities:- Lead the team to convert customers into sales by giving great service, leading by example and identifying/assisting customers who require help.
- Be the first point of contact for potential customers and provide an exceptional level of customer service while driving sales opportunities through effective customer interaction.
- Help reach and exceed sales targets set by Branch Manager.
- Keep up to date with the latest products & services on offer.
- Meet and greet customers, delivering a world class customer experience to every interaction.
- Process sales transactions (mobile broadband, SIM subscriptions and general sales).
- Cross-sell and upsell products and services at every opportunity and use next best activity.
- Carry out demonstrations of devices and accessories.
- Handle challenges presented by customers in a positive and constructive manner; share and follow them up within the team with seniors when appropriate.
- Know and apply data protection laws where relevant.
- Keep stores clean and tidy at all times.
You should have a good understanding of technology - particularly mobile phones, tablets, etc. You should be an excellent communicator with a natural flair for sales and customer experience.
How to apply:To apply, please click the 'apply' button and in the cover letter please add why you feel you would be great for this position.
Senior Sales Advisor in London employer: Kiwie Ltd
Contact Detail:
Kiwie Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Advisor in London
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you walk in for an interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your experience in retail sales and how you've led teams before. Think of specific examples where you’ve driven sales or provided exceptional customer service – these stories will make you stand out.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable, as this reflects your understanding of the brand and the importance of customer interaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Sales Advisor in London
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for delivering excellent customer service in your application. We want to see how you’ve gone above and beyond to help customers in the past!
Lead by Example: Since this role involves leading a team, share examples of how you've successfully led others in previous roles. We’re looking for those standout moments where you inspired your team to achieve targets.
Know Your Stuff: Brush up on the latest mobile products and services before applying. We appreciate candidates who can demonstrate their knowledge and enthusiasm for technology in their written application.
Be Personal and Authentic: When writing your cover letter, let your personality shine through! We want to get to know the real you, so don’t be afraid to share why you think you’d be a great fit for our team.
How to prepare for a job interview at Kiwie Ltd
✨Know Your Products Inside Out
Make sure you’re well-versed in the latest mobile and telecommunications products. Being able to discuss features, benefits, and how they meet customer needs will show your passion and expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you turned a challenging interaction into a positive experience, as this will highlight your ability to lead by example.
✨Demonstrate Your Leadership Qualities
Be ready to talk about your experience in leading a team. Share instances where you motivated colleagues or helped them achieve targets, as this will illustrate your capability to drive sales and performance in the store.
✨Practice Your Sales Techniques
Brush up on your cross-selling and upselling strategies. Be prepared to discuss how you would approach these techniques in the role, as it’s crucial for converting customers into sales and exceeding targets.