At a Glance
- Tasks: Be the go-to person for customer queries and ensure their satisfaction.
- Company: Join Kiverco, a leader in innovative recycling solutions with a global presence.
- Benefits: Enjoy a supportive team environment and opportunities for growth in a dynamic industry.
- Why this job: Make a positive impact in recycling while developing your skills in a collaborative setting.
- Qualifications: Customer service experience and strong communication skills are essential; Microsoft Office proficiency is a must.
- Other info: Full-time role with potential for career advancement in a rapidly growing company.
The predicted salary is between 30000 - 42000 £ per year.
Kiverco Dungannon, Northern Ireland, United Kingdom
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Kiverco Dungannon, Northern Ireland, United Kingdom
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Job Description
Job Description
Location: Kiverco Ltd, 26 Gortnaglogh Road
As Customer Support Coordinator you serve as the primary liaison between customers, engineering team and the aftermarket department to ensure timely resolution of technical issues, efficient coordination of service activities and a high level of customer satisfaction. You are responsible for managing customer queries, processing warranty claims, coordinating service visits and ensuring customer satisfaction through timely and effective support. Reception duties are also part of this role.
About The Role
- Serve as the first point of contact for customer enquiries relating to aftermarket technical support, warranty claims, service and quality issues.
- Manage and document customer cases, ensuring clear communication and timely follow up. Maintain accurate records of communications, service issues and resolutions.
- Monitor service KPI’s (response times, resolution times, customer satisfaction) and escalate delays or issues, as necessary.
- Process and manage warranty and service claims in line with company policies and procedures.
- Schedule and coordinate service engineers for site visits and repairs.
- Support by providing quotes, processing orders and ensuring timely delivery of parts.
- Handle customer feedback, including complaints and escalate where necessary.
- Collaborate with supply chain to ensure prompt delivery of replacement components when needed.
- Assist in compiling customer feedback and field data to support continuous improvement initiatives.
- Reception duties to include the management of calls, welcoming visitors and any other duties as may be reasonably required in accordance with the assigned role.
Skills Needed
About The Company
Kiverco, founded in 1993, stands out as an exceptional place to work, renowned for its commitment to quality and innovation in creating robust recycling solutions. The founder, Aidan McKiver, utilised skills from his upbringing to innovate in farm machinery, later channeling this expertise into Kiverco.
His focus on quality and process improvement laid the foundation for the company\’s growth. Kiverco\’s success is rooted in its specialisation in large-scale waste separation equipment, recognized internationally for its durable design and manufacturing .
The company\’s expansion is notable, with its first European plant installed in Portugal and Spain, leading to growth across Europe. Kiverco then entered the North American market with a plant in Ohio and established a significant presence in the Middle East.
The expansion into Australia and New Zealand was facilitated by securing a distributor, highlighting Kiverco\’s impressive global footprint
Company Culture
Significantly, Kiverco has doubled its manufacturing capabilities, reflecting its commitment to growth, innovation, and enhancing plant performance.
The team has grown to over 70 colleagues, underscoring a supportive and collaborative work environment. This growth has positioned Kiverco as a leader in the industry, renowned for its products\’ higher sustained purity, more uptime, and longer useful life .
Working at Kiverco means being part of a dynamic, growing company with a global reach and a reputation for excellence in the recycling industry.
The emphasis on quality, sustainability, and innovation, combined with a supportive team environment, makes Kiverco an ideal workplace for those passionate about making a positive impact in the world of recycling.
Required Criteria
- Proven experience in a customer service, sales support, or aftermarket role.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong organizational and time management skills.
- High attention to detail and accuracy.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- A proactive approach to problem solving.
Desired Criteria
- Experience in a manufacturing or engineering environment.
- Working knowledge of Infor ERP or Service Management Systems.
- Understanding of warranty or service agreements.
- Ability to co-ordinate and execute projects and events.
Closing DateTuesday 29th July, 2025
Contract Typefulltime
SalaryBased on Experience
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Machinery Manufacturing
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Aftersales Customer Support Co-Ordinator employer: Kiverco
Contact Detail:
Kiverco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Customer Support Co-Ordinator
✨Tip Number 1
Familiarise yourself with Kiverco's products and services. Understanding their recycling solutions and the technical aspects of their machinery will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and warranty claims. Be prepared to discuss specific examples from your past experiences where you successfully resolved customer issues or improved satisfaction.
✨Tip Number 3
Network with current or former employees of Kiverco if possible. They can provide valuable insights into the company culture and expectations for the Aftersales Customer Support Co-Ordinator role, which can give you an edge in your application.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule for coordinating service visits or managing customer queries. This will show your proactive approach and ability to handle multiple tasks efficiently, which is crucial for this role.
We think you need these skills to ace Aftersales Customer Support Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or aftermarket roles. Emphasise skills like communication, organisation, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your understanding of Kiverco's commitment to quality and innovation. Mention specific experiences that demonstrate your ability to manage customer queries and coordinate service activities.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with ERP or Service Management Systems. This will show that you have the technical skills needed for the role.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've proactively solved customer issues in the past. This will demonstrate your ability to handle challenges effectively, which is crucial for the Aftersales Customer Support Co-Ordinator position.
How to prepare for a job interview at Kiverco
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Aftersales Customer Support Co-Ordinator position. Familiarise yourself with the key tasks such as managing customer queries, processing warranty claims, and coordinating service visits. This will help you demonstrate your suitability for the role during the interview.
✨Showcase Your Communication Skills
As this role requires excellent communication and interpersonal skills, prepare examples of how you've effectively communicated with customers in the past. Be ready to discuss how you handle difficult situations or complaints, as this will highlight your ability to maintain customer satisfaction.
✨Demonstrate Problem-Solving Abilities
The job involves resolving technical issues and ensuring timely support. Think of specific instances where you've successfully solved problems in a customer service context. This will show your proactive approach and ability to think on your feet, which is crucial for this position.
✨Familiarise Yourself with Kiverco's Values
Research Kiverco's commitment to quality, sustainability, and innovation. Understanding the company's culture and values will allow you to align your answers with what they are looking for in a candidate, making you a more appealing choice for the role.