KittySpout is seeking aRetention Leader to own the subscription program and lifecycle strategy for both brands. You will own offers, flows and win-back campaigns, with the goal of reducing churn, boosting lifetime value and driving revenue from email and SMS.
You will lead the customer experience and retention team in a fully remote, international setup, reporting to the founder. The role requires 5–6+ years in retention at DTC brands, deep Klaviyo/Loop expertise, and a data-driven,
Remote Head of Retention & Customer Experience employer: KittySpout
At KittySpout, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to take ownership of their projects. As a fully remote company, we offer flexible working arrangements, competitive compensation, and opportunities for professional growth in the fast-paced world of e-commerce. Join us to make a meaningful impact on our Shopify DTC brands while collaborating with a passionate team dedicated to driving success.
