KittySpout is seeking a senior Retention & Lifecycle Lead to own the subscription program across two DTC brands. You will drive lower churn, higher lifetime value and stronger customer experience, with a focus on email and SMS to grow revenue.
You will lead the customer experience team, partner with agencies, and shape retention playbooks. The role is fully remote outside the US and requires 5–6+ years in retention at subscription-focused brands, with deep Klaviyo and Loop experience.
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Head of Retention & Lifecycle (Remote) employer: KittySpout
At KittySpout, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to take ownership of their projects. As a fully remote company, we offer flexible working arrangements, competitive compensation, and opportunities for professional growth in the fast-paced world of e-commerce. Join us to make a meaningful impact on our Shopify DTC brands while collaborating with a passionate team dedicated to driving success.
