KittySpout is seeking a senior Retention Leader to own the lifecycle strategy across two DTC brands. You will drive subscriptions, design save flows, and own email/SMS programs to lift churn, lifetime value, and revenue while protecting margins.
You will work hands-on with Klaviyo and Loop, lead a small CX/retention team, and report weekly on cohort retention, churn, and revenue impact. This fully remote role requires English fluency and strong strategic instincts.
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Head of Retention & DTC Subscriptions - Remote employer: KittySpout
At KittySpout, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to take ownership of their projects. As a fully remote company, we offer flexible working arrangements, competitive compensation, and opportunities for professional growth in the fast-paced world of e-commerce. Join us to make a meaningful impact on our Shopify DTC brands while collaborating with a passionate team dedicated to driving success.
