Helpdesk Administrator

Helpdesk Administrator

HRUC (Harrow, Richmond and Uxbridge Colleges) is a thriving Further Education College Group in West London with far‑reaching ambitions for our IT and digital provision. We are seeking a pro‑active, customer‑focused individual to develop a career in IT and join our successful team.

Location: Based at Uxbridge but may be required to work from any campus

Working hours: 36 hours per week, 52 weeks per year

Salary: £26,779 – £30,709 per annum

Responsibilities

• Report to the Service Delivery Manager and manage all tickets on the Colleges helpdesk system.
• Act as the first point of contact for customers across the College, resolving incidents and requests on the first call where possible.
• Escalate issues to IT Engineers when appropriate.
• Process orders of equipment, check and process invoices, and liaise with suppliers.
• Prioritise a busy workload effectively under pressure while maintaining a high level of customer service and interpersonal skills.

Qualifications

• Good working knowledge of Microsoft Office packages (Word, Excel, Outlook).
• Strong administrative skills and ability to prioritise tasks.
• Excellent customer service and interpersonal skills.

Additional Information

We offer a generous holiday allowance, free car parking, Local Government Pension Scheme and many opportunities for ongoing personal and professional development within our supportive and friendly team.

We are unable to offer sponsorship for this role.

Recruitment Agency Notice

HRUC operates with a managed service provider for recruitment services. We do not accept unsolicited emails, CVs, or contact from recruitment agencies. Any CVs or information sent to HRUC outside of this process will not be considered or acted upon.

Closing Date

15th January 2026