At a Glance
- Tasks: Manage client accounts and ensure exceptional service delivery.
- Company: Kitt, a leader in creating unique workspace experiences.
- Benefits: Generous salary, stock options, 28 days holiday, and wellness support.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a vibrant team transforming office culture and client success.
- Qualifications: Experience in customer service or account management with strong communication skills.
The predicted salary is between 44000 - 59000 £ per year.
Kitt designs and operates workspace for the world's most vibrant brands. From managing the design and build, to creating an elevated ongoing experience, we create spaces that are worth leaving home for.
Role Mission
The Client Services Manager will drive an excellent client experience by driving customer satisfaction amongst their portfolio of clients, ensuring that clients' day-to-day needs are met to a high standard by our delivery teams, as well as converting satisfaction into revenue, via upsell opportunities and additional services.
Responsibilities
- Manage a portfolio of client accounts
- Build strong, long-term relationships with both office managers, lead tenants and influencers
- Stay on top of the detail of a client’s experience and service from Kitt, paying proactive attention to matters such as service requests, chat messages, health and safety procedures
- Escalate proactively and effectively when clients encounter issues, bringing in Senior Operations Managers and Commercial Account Managers
- Hit or exceed KPIs (Clarity Scores, CSATs)
- Drive client retention, satisfaction, and revenue growth through proactive engagement and updates
- Identify opportunities for upselling and cross-selling services
- Create a funnel of commercial and expansion opportunities from their portfolio, that can be converted into deals by the Commercial Account Managers.
About you
You’re a people-person with a passion for delivering great service and building strong, lasting relationships. With previous experience in customer service, account management, or sales, you’ve developed excellent communication and interpersonal skills that help you connect with clients and understand their needs. You’re naturally curious and proactive - able to spot opportunities during conversations and turn them into tangible results. You’re self‑motivated, goal‑oriented, and thrive on hitting (and exceeding) targets. Staying organised comes easily to you, even when juggling multiple priorities in a fast‑paced environment. You’re excited by the opportunity to learn and grow, and you bring a positive, problem‑solving attitude to every challenge. Most importantly, you're passionate about helping clients succeed and committed to being a trusted partner in their journey.
Why Kitt?
The world of work has shifted forever. As people everywhere prioritise purpose over their paychecks, company culture has been thrown into the spotlight. But the problem is, too many companies are showing up to work in bland, cookie‑cutter offices. We’re leading this change. Real company culture can only be built in‑person, in the real world – and for it to be authentic it needs its very own, personalised space. That’s why we create offices as unique as the brands and the people who work there. We’re long‑term culture partners to our clients long after they've signed the lease and chosen We’ll Kitt you out.
Benefits
- Generous stock option scheme (ask us what this means if you’re not sure)
- Starting salary of £44,000 to £59,000
- 28 days of holidays a year plus Bank Holidays
- Parental leave: up to 12 weeks paid parental leave for the primary caregiver
- Pregnancy loss support leave
- Regular socials. We love a good party.
- Octopus MoneyCoach
- Workplace Nursery Benefit
- Cycle to Work scheme
- Season Ticket Loans
- WellHub and Dr Care Anywhere to support your mental and physical health and wellbeing
We believe the world is transformed when people come together to do extraordinary things. We harness the power of diverse perspectives and experiences, fostering collaboration and innovation to achieve extraordinary results that make a positive impact. With the same set of equitable interview questions for all candidates and hiring teams which encompass diversity, we prioritise creating an inclusive environment where individuals' backgrounds or origins are irrelevant.
For more information, please contact people@kittoffices.com.
Client Success Manager employer: Kittoffices
Kitt is an exceptional employer that prioritises a vibrant work culture and employee well-being, offering generous benefits such as a competitive salary, stock options, and extensive parental leave. With a strong focus on personal and professional growth, employees are encouraged to build meaningful relationships with clients while enjoying regular social events and a supportive environment that values diversity and collaboration. Located in a dynamic workspace setting, Kitt empowers its team to create unique office experiences that reflect the individuality of their clients, making it a truly rewarding place to work.
