At a Glance
- Tasks: Manage client accounts and ensure top-notch service while spotting upsell opportunities.
- Company: Join Kitt, a forward-thinking company transforming office culture.
- Benefits: Enjoy a competitive salary, generous holidays, and unique perks like a workplace nursery.
- Other info: Dynamic work environment with a focus on personal and professional growth.
- Why this job: Be a key player in enhancing client experiences and driving business growth.
- Qualifications: Customer service or sales experience with strong communication skills.
The predicted salary is between 36500 - 46000 € per year.
The Associate Account Manager will drive an excellent client experience by driving customer satisfaction amongst their portfolio of clients, ensuring that clients' day-to-day needs are met to a high standard by our delivery teams as well as converting satisfaction into revenue, via upsell opportunities and additional services.
Responsibilities
- Manage a portfolio of client accounts
- Build strong, long-term relationships with both office managers, lead tenants and influencers
- Stay on top of the detail of a client’s experience and service from Kitt, paying proactive attention to matters such as service requests, chat messages, health and safety procedures
- Escalate proactively and effectively when clients encounter issues, bringing in Senior Operations Managers and Senior Account Managers
- Hit or exceed KPIs in terms of sending proactive updates to clients
- Drive client retention, satisfaction, and revenue growth through proactive engagement and updates
- Identify opportunities for upselling and cross-selling services
- Create a funnel of commercial and expansion opportunities from their portfolio, that can be converted into deals by the Senior Account Managers
About you
You’re a people-person with a passion for delivering great service and building strong, lasting relationships. With previous experience in customer service, account management, or sales, you’ve developed excellent communication and interpersonal skills that help you connect with clients and understand their needs. You’re naturally curious and proactive - able to spot opportunities during conversations and turn them into tangible results. You’re self-motivated, goal-oriented, and thrive on hitting (and exceeding) targets. Staying organised comes easily to you, even when juggling multiple priorities in a fast-paced environment. You’re excited by the opportunity to learn and grow, and you bring a positive, problem-solving attitude to every challenge. Most importantly, you're passionate about helping clients succeed and committed to being a trusted partner in their journey.
Why Kitt?
The world of work has shifted forever. As people everywhere prioritise purpose over their paychecks, company culture has been thrown into the spotlight. But the problem is, too many companies are showing up to work in bland, cookie-cutter offices. We’re leading this change. Real company culture can only be built in-person, in the real world – and for it to be authentic it needs its very own, personalised space. That’s why we create offices as unique as the brands and the people who work there. We’re long-term culture partners to our clients long after they've signed the lease and chosen.
Benefits
- Generous stock option scheme
- Starting salary of £36,500 - £46,000
- 28 days holidays a year plus Bank Holidays
- Parental leave: up to 12 weeks paid parental leave for the primary caregiver
- Pregnancy loss support leave
- Regular socials
- Octopus MoneyCoach
- Workplace Nursery Benefit
- Cycle to Work scheme
- Season Ticket Loans
- WellHub and Dr Care Anywhere to support your mental and physical health and wellbeing
We believe the world is transformed when people come together to do extraordinary things. We harness the power of diverse perspectives and experiences, fostering collaboration and innovation to achieve extraordinary results that make a positive impact. With the same set of equitable interview questions for all candidates and hiring teams which encompass diversity, we prioritise creating an inclusive environment where individuals' backgrounds or origins are irrelevant.
For more information, please contact people@kittoffices.com.
Associate Account Manager in London employer: Kitt
Kitt is an exceptional employer that prioritises a vibrant company culture and employee well-being, making it an ideal place for an Associate Account Manager. With a generous benefits package including stock options, extensive holiday leave, and support for mental health, Kitt fosters a collaborative environment where employees can thrive and grow. The focus on creating unique office spaces reflects our commitment to innovation and client success, ensuring that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Associate Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. Kitt is all about creating unique office spaces, so think about how you can contribute to that mission. Show them you’re not just another candidate, but someone who truly gets what they’re about!
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience in customer service or account management makes you the perfect fit for this role. Highlight your people skills and how you can drive client satisfaction and revenue growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Kitt team. Let’s get you that dream job!
We think you need these skills to ace Associate Account Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Associate Account Manager role. Highlight your experience in customer service and account management, and show us how you can build strong relationships with clients.
Show Off Your People Skills:We want to see your personality shine through! Use your application to demonstrate your excellent communication skills and your passion for delivering great service. Share examples of how you've connected with clients in the past.
Be Proactive:In your application, let us know how you've taken initiative in previous roles. Whether it’s spotting upsell opportunities or resolving client issues, we love candidates who are self-motivated and proactive!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Kitt.
How to prepare for a job interview at Kitt
✨Know Your Clients
Before the interview, research the company and its clients. Understand their needs and how the Associate Account Manager role contributes to client satisfaction. This will help you demonstrate your proactive approach and ability to build strong relationships.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with clients in the past. Highlight situations where you turned challenges into opportunities, as this aligns perfectly with the role's focus on upselling and cross-selling services.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple priorities in a fast-paced environment. Share specific strategies or tools you use to stay organised, as this is crucial for managing a portfolio of client accounts successfully.
✨Emphasise Your Problem-Solving Attitude
Prepare to talk about a time when you faced a challenge with a client and how you resolved it. Show that you're not just reactive but also proactive in identifying potential issues before they escalate, which is key for driving client satisfaction.
