At a Glance
- Tasks: Create exceptional experiences for clients and guests in a premium workspace.
- Company: Kitt, a leader in innovative office spaces across London.
- Benefits: Competitive salary, generous holidays, stock options, and wellness support.
- Other info: Join a dynamic team focused on creating authentic company culture.
- Why this job: Be the face of Kitt and shape a vibrant community in unique workspaces.
- Qualifications: Experience in hospitality or building management with strong communication skills.
The predicted salary is between 32500 - 40000 £ per year.
At Kitt, we create workspaces worth leaving home for.
We design, run and manage office buildings across London, delivering a premium experience that feels more like a boutique hotel or private members' club.
As a Building Experience Manager, you'll be the face of Kitt in your building, creating an exceptional experience for every client and guest.
From anticipating client needs to managing day-to-day building operations, you'll take ownership of making sure everything runs seamlessly and every detail meets the Kitt standard.
- Role Mission
- Deliver a warm, personalised hospitality experience for clients and guests.
- Build strong client relationships, anticipating needs and resolving issues proactively.
- Oversee front-of-house operations, meeting rooms, visitor management and in-building events.
- Maintain exceptional building standards, ensuring spaces are clean, stocked and always guest-ready.
- Coordinate with suppliers, contractors and internal teams to keep operations running smoothly.
- Gather client feedback, identify opportunities for improvement and help drive client retention.
Responsibilities
Client Experience
Deliver a premium, personalised hospitality experience for clients and guests, anticipating their needs and resolving issues promptly.
Front-of-House Management : Oversee daily building opening and closing, visitor management, meeting room bookings, post and parcels.
Client Relationships
Act as the primary point of contact for clients, building strong relationships and keeping them informed until issues are resolved.
Building Standards : Maintain exceptional standards across communal areas, stock, presentation and viewing-ready spaces.
Building Operations
Coordinate with suppliers, contractors and internal teams to ensure the building runs smoothly and issues are resolved quickly.
Community & Events
Organise in-building events and celebrate client milestones to create a strong sense of community.
Client Retention & Feedbac k: Gather client insights, respond to feedback and identify opportunities to improve client satisfaction and retention.
Continuous Improvement
Complete building audits, monitor performance and identify ways to improve service delivery.
About you
- Experience in premium hospitality, boutique hotels, private members' clubs or premium workspaces.
- Excellent communication and relationship-building skills.
- A proactive, detail-oriented approach with a genuine passion for exceptional service.
- Strong organisation, problem-solving skills and the ability to take ownership.
- Confidence working independently on site, with remote support from the team at HQ.
- Confident with technology, apps and ticketing systems, and happy to troubleshoot simple issues.
- Experience in office, facilities or building management is a bonus. Experience running events or community programmes is also desirable.
Why Kitt?
The world of work has shifted forever.
As people everywhere prioritise purpose over their paychecks, company culture has been thrown into the spotlight.
But the problem is, too many companies are showing up to work in bland, cookie-cutter offices.
We're leading this change.
Real company culture can only be built in-person, in the real world - and for it to be authentic it needs its very own, personalised space.
That's why we create offices as unique as the brands and the people who work there.
We're long-term culture partners to our clients long after they've signed the lease and chosen.
- We'll Kitt you out
- Generous stock option scheme (ask us what this means if you're not sure)
- Starting salary of £32,500- £40,000 (depending on experience)
- 28 days holidays a year plus Bank Holidays
- Parental leave: up to 12 weeks paid parental leave for the primary caregiver
- Pregnancy loss support leave
- Regular socials. We love a good party.
- Octopus Money Coach
- Workplace Nursery Benefit
- Cycle to Work scheme
- Season Ticket Loans
- Well Hub and Dr Care Anywhere to support your mental and physical health and wellbeing
- Access training and a clear development path within Building Experience and Account Management.
- Receive a clothing allowance of £200 to start, followed by £100 annually.
We believe the world is transformed when people come together to do extraordinary things.
We harness the power of diverse perspectives and experiences, fostering collaboration and innovation to achieve extraordinary results that make a positive impact.
With the same set of equitable interview questions for all candidates and hiring teams which encompass diversity, we prioritise creating an inclusive environment where individuals' backgrounds or origins are irrelevant.
- For more information, please contact people@kittoffices. com
- #J-18808-Ljbffr
Building Experience Manager in City of London employer: Kitt
Kitt is an exceptional employer that values hands-on expertise and offers a dynamic work environment in the heart of London. With a strong focus on employee growth, Kitt provides opportunities for professional development and training, ensuring that you can enhance your skills while contributing to meaningful projects. The collaborative culture fosters teamwork and innovation, making it a rewarding place to build your career in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Building Experience Manager in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Kitt. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Kitt
Don't be shy about reaching out to Kitt directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Building Experience Manager in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Kitt and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Kitt
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
