At a Glance
- Tasks: Manage client accounts and ensure top-notch customer satisfaction while spotting upsell opportunities.
- Company: Join Kitt, a forward-thinking company transforming office culture.
- Benefits: Enjoy a competitive salary, generous holidays, and wellness support.
- Other info: Dynamic role with opportunities for personal growth and regular social events.
- Why this job: Be part of a team that values purpose and creates unique workspaces.
- Qualifications: Customer service or sales experience with strong communication skills.
The predicted salary is between 36500 - 46000 € per year.
Role Mission The Associate Account Manager will drive an excellent client experience by driving customer satisfaction amongst their portfolio of clients, ensuring that clients' day-to-day needs are met to a high standard by our delivery teams as well as converting satisfaction into revenue, via upsell opportunities and additional services.
Responsibilities
- Manage a portfolio of client accounts
- Build strong, long-term relationships with both office managers, lead tenants and influencers
- Stay on top of the detail of a client’s experience and service from Kitt, paying proactive attention to matters such as service requests, chat messages, health and safety procedures
- Escalate proactively and effectively when clients encounter issues, bringing in Senior Operations Managers and Senior Account Managers
- Hit or exceed KPIs in terms of sending proactive updates to clients
- Drive client retention, satisfaction, and revenue growth through proactive engagement and updates
- Identify opportunities for upselling and cross-selling services
- Create a funnel of commercial and expansion opportunities from their portfolio, that can be converted into deals by the Senior Account Managers
About you You’re a people-person with a passion for delivering great service and building strong, lasting relationships. With previous experience in customer service, account management, or sales, you’ve developed excellent communication and interpersonal skills that help you connect with clients and understand their needs. You’re naturally curious and proactive - able to spot opportunities during conversations and turn them into tangible results. You’re self-motivated, goal-oriented, and thrive on hitting (and exceeding) targets. Staying organised comes easily to you, even when juggling multiple priorities in a fast-paced environment. You’re excited by the opportunity to learn and grow, and you bring a positive, problem-solving attitude to every challenge. Most importantly, you're passionate about helping clients succeed and committed to being a trusted partner in their journey.
Why Kitt? The world of work has shifted forever. As people everywhere prioritise purpose over their paychecks, company culture has been thrown into the spotlight. But the problem is, too many companies are showing up to work in bland, cookie-cutter offices. We’re leading this change. Real company culture can only be built in-person, in the real world – and for it to be authentic it needs its very own, personalised space. That’s why we create offices as unique as the brands and the people who work there. We’re long-term culture partners to our clients long after they've signed the lease and chosen.
Benefits
- Generous stock option scheme
- Starting salary of £36,500 - £46,000
- 28 days holidays a year plus Bank Holidays
- Parental leave: up to 12 weeks paid parental leave for the primary caregiver
- Pregnancy loss support leave
- Regular socials
- Octopus MoneyCoach
- Workplace Nursery Benefit
- Cycle to Work scheme
- Season Ticket Loans
- WellHub and Dr Care Anywhere to support your mental and physical health and wellbeing
We believe the world is transformed when people come together to do extraordinary things. We harness the power of diverse perspectives and experiences, fostering collaboration and innovation to achieve extraordinary results that make a positive impact. With the same set of equitable interview questions for all candidates and hiring teams which encompass diversity, we prioritise creating an inclusive environment where individuals' backgrounds or origins are irrelevant.
For more information, please contact people@kittoffices.com
Associate Account Manager employer: Kitt
Kitt is an exceptional employer that prioritises a vibrant work culture and employee well-being, offering generous benefits such as a competitive salary, stock options, and extensive parental leave. With a strong focus on personal and professional growth, employees are encouraged to build meaningful relationships with clients while enjoying regular social events and a supportive environment that values diversity and collaboration. Located in a dynamic setting, Kitt empowers its team to thrive in a fast-paced atmosphere where creativity and innovation are celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Associate Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Kitt and understand their culture and values. Think about how your experience aligns with their mission of creating unique office spaces. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your pitch! Be ready to talk about your previous customer service or account management experiences. Highlight how you've built strong relationships and driven client satisfaction, just like they want in this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Kitt team. Let's get you that dream job!
We think you need these skills to ace Associate Account Manager
Some tips for your application 🫡
Show Your People Skills:In your application, let us know how you connect with clients and build relationships. Share specific examples of how you've delivered great service or resolved issues in the past. We love a good story!
Highlight Your Proactivity:We’re looking for someone who doesn’t just wait for things to happen. Mention times when you’ve spotted opportunities or taken the initiative to improve client experiences. This will show us you’re the go-getter we need!
Be Organised and Detail-Oriented:Since you'll be managing multiple accounts, it’s crucial to demonstrate your organisational skills. Talk about how you keep track of client needs and ensure nothing slips through the cracks. We appreciate a well-structured approach!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re keen on joining our team at Kitt!
How to prepare for a job interview at Kitt
✨Know Your Clients
Before the interview, research the company and its clients. Understand their needs and how the Associate Account Manager role contributes to client satisfaction. This will help you demonstrate your proactive approach and ability to build strong relationships.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with clients in the past. Highlight situations where you turned challenges into opportunities, as this aligns perfectly with the role's focus on upselling and client retention.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved client issues. Be ready to discuss how you escalated problems and collaborated with teams to ensure client satisfaction, showcasing your commitment to being a trusted partner.
✨Be Goal-Oriented
Familiarise yourself with key performance indicators (KPIs) relevant to account management. Prepare to discuss how you've met or exceeded targets in previous roles, emphasising your self-motivation and organisational skills in a fast-paced environment.
