At a Glance
- Tasks: Be the first point of contact for schools and businesses, handling customer queries and ensuring compliance.
- Company: Join a passionate start-up tackling allergy care with innovative solutions.
- Benefits: Competitive salary, 25 days holiday, and a vibrant Kings Cross office.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while growing your career in a supportive team.
- Qualifications: Empathy, strong communication skills, and a passion for helping others are essential.
The predicted salary is between 26000 - 30000 £ per year.
Type: Full-time 8:00am - 5:00pm
Who are we?
Allergy diagnoses, anaphylaxis hospitalisations and adrenaline pen prescriptions are on the rise and the UK is inadequately prepared.
With 'avoidable deaths' appearing in the news too regularly, and the stigma around allergy causing mental health issues for millions, it's never been more important for us, as a society, to respond to this issue.
Our founder, Zak, who lives with a severe nut allergy, originally came up with the idea for something "just like a defibrillator, but for allergies" during his final year at university in 2020.
Fast forward to early 2023, and the Anaphylaxis Kitt service was launched - offering a dependable supply of emergency adrenaline pens in wall-mounted Kitts, alongside CPD-accredited training, all-in-one subscription service.
Since then, we've deployed 5,000+ Kitts in schools and qualifying businesses across the UK, training 60,000+ people and treating 45+ life-threatening allergic reactions.
In 2025, our co-founders Zak & James pitched on BBC's Dragons' Den, securing investment from Deborah Meaden and Steven Bartlett, enabling further scaling into qualifying organisations, including Compass Group, Merlin Entertainments, DHL and Center Parcs to name a few.
With Benedict's Law now placing a statutory duty on all UK schools to hold adrenaline auto-injectors, training and allergy policies, demand for Kitt has never been higher - and the people who look after our customers have never mattered more.
We've building a team of young, talented, and passionate individuals who believe in this mission - and we've love you to join us.
Our goal is to become every defibrillator's next door-neighbour, creating a new standard for allergy care.
So, what will you be doing?
You’ll be the first point of contact for the thousands of schools and businesses who trust us to keep their Kitt compliant, their team trained, and their emergency cover ready when it matters most.
- Handling customer queries across email, phone and chat - Kitt installation, training queries, expiry and replacement requirements, and general account admin.
- Proactively checking in with schools and businesses to make sure they stay up to date with the latest compliance and keeping our customer records accurate and up to date.
- Getting involved in admin tasks, paperwork and generally helping out the rest of the team.
- Maintaining good client relations by responding to (and dealing with) potential issues quickly and effectively.
- Availability to travel to day events/conferences and exhibit Kitt to potential customers.
- Getting your hands dirty. Like any true start-up, no two weeks will be the same and a general interest in mucking in and just getting the job done is crucial.
Who are we looking for?
- Someone who genuinely cares about getting it right for the person on the other end of the phone - this often means speaking to worried parents, teachers and first-aiders, sometimes about a real reaction that's just happened.
- Able to work well with a small, tight knit team, collaborating with strong communication and transparency at all times.
- Previous experience working with schools, in Ed Tech/Healthcare, or in a customer support/account admin role is a plus - passion and empathy for the problem we're solving is a must.
- Growth mindset - adaptable and excited by the prospect of moving fast.
- We will give you all the training and tools that you need to succeed - We want you to bring enthusiasm and an eagerness to learn.
What's in it for you?
- Work that you want to shout about.
- Competitive salary and opportunity to grow
- 25 days of holiday.
- King Cross London office space.
- Fast-paced learning environment with real responsibility
- A supportive, high-energy team who love what they do
- Interview Process
We're building a brilliant team, and culture fit matters just as much as skillset. Here's what to expect:
- Apply: Submit our application form including your CV, basic info, and tell us why you’d love to join the Kitt team.
- Screening Call: A quick phone call with a member of the Kitt team.
- Video Interview: A 15-30 minute video call with a member of our team to talk more in-depth and get to know each other.
- Meet The Team: A 45-minute session in our office where you'll meet the Kitt Team and be run through our product & service.
- References: We'll request references from your most recent role(s) and if necessary, run a final interview with an extended member of our team.
• Offer: If it's a match, we'll send you an offer to join the team!
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Customer Support Associate employer: Kitt Medical
At Kitt, we are not just a company; we are a mission-driven team dedicated to transforming allergy care. Located in the vibrant Kings Cross area of London, we offer a dynamic work environment where your contributions directly impact lives. With a competitive salary, 25 days of holiday, and a supportive culture that fosters growth and collaboration, you'll find meaningful work alongside passionate colleagues who share your commitment to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kitt Medical. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kitt Medical before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kitt Medical:Your cover letter is your chance to shine! Tell us why you want to work at Kitt Medical specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kitt Medical!
How to prepare for a job interview at Kitt Medical
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
