Credit Controller

Hours: Part-time, permanent contract Location: Torquay About Us We are a well-established and growing law firm with a team of around 100 professionals. As we continue to scale, we are creating a new role for a Credit Controller to take ownership of our debt recovery processes and implement strong credit control practices for the future. The Role Working Pattern: Part-time (minimum 3 days per week) Reports to: Head of Dispute Resolution and Insolvency Salary: Circa £30,000 (full-time equivalent) Contract Type: Permanent This is a unique opportunity to establish and lead the credit control function in a professional services environment, working closely with the existing accounts team. You’ll be responsible for managing accounts receivable, recovering historic debt, and embedding clear and effective systems. You’ll deal with a wide range of clients—from individuals managing emotionally sensitive matters (e.g. probate, wills) to commercial clients—requiring both empathy and assertiveness. Key Responsibilities Review, assess, and recover outstanding and historic debt. Develop and implement efficient and ethical credit control processes and systems working closely and collaboratively with the accounts team. Create systems to carry out and maintain proactive chasing of debt by all appropriate means of communication. Work cross-functionally with wider internal teams to ensure compliance and billing discipline. Maintain accurate client account data and produce clear reporting. Tailor communication approach based on the nature of the client and debt. Monitor debtor days and provide regular reports to senior leadership. Lead system/process improvement and support training for best practice. About You Proven experience in credit control, ideally within professional services (legal, accountancy, consultancy). Skilled at balancing empathy and firmness when managing debt. Process-driven with the ability to take initiative and introduce improvements. Strong communication and negotiation skills, especially over the phone. Comfortable implementing and using credit control software and reporting tools. Position: Credit Controller Location: Torquay Contract: Part-time, Permanent Experience working in a legal environment. Familiarity with SRA guidelines or similar regulatory frameworks. Why Join Us? Build a new function from the ground up with full support from leadership. Work in a collaborative, client-focused firm with a strong ethical foundation. Enjoy flexible working arrangements and autonomy in your role. Competitive salary and benefits package. #J-18808-Ljbffr